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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

News
Two Kustomer team members collaborate at a laptop during an event, seated at a booth with a banner reading “Empower CX Teams. Wow Customers. Amplified by AI,” surrounded by branded materials and conference items.
Kustomer Adds Automation, Observability Assistants to CX Platform
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Editorial
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The VoC Confidence Gap Is Here — and Surveys Won’t Save You
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Editorial
Two bison face each other head-to-head in a display of strength, pressing their foreheads together on a dirt clearing with a wooded background.
Chief Clarity Officer vs. Traditional CX Leader: The Role Every Organization Needs in 2026
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A long, winding rural road stretches through dense green forest toward a tall, rugged mountain covered in lush vegetation under a cloudy sky.
Why 2026 CX Will Look Nothing Like Today
A large, brightly lit red and green Gundam-style robot statue displayed inside a shopping mall or entertainment complex. The life-size mecha figure stands on a platform surrounded by railings, with shops and signage visible in the background.
Cyber Week 2025: The Rise of Agentic Commerce and the Surgical Shopper
Two Gradial team members wearing branded baseball jerseys and caps stand at the company booth at Sitecore Symposium 2025 in Orlando, Florida. One smiles behind the counter while the other holds up a Gradial tote bag. The booth backdrop displays the Gradial logo and the tagline “Remove the friction, launch more campaigns.”
Gradial Raises $35M Series B to Scale Agentic Marketing Automation
A winding gravel path curves through a dense forest filled with bright autumn foliage in shades of orange, gold, and red. Fallen leaves blanket the ground as sunlight filters softly through the trees.
Which AI Path Will You Take as a Marketer?
CMSWireTV graphic titled “Biggest Moments of 2025,” featuring headshots of Season 2 guests: Sarah Kimmel of CMSWire, Daniel Thrall of Intuit, Jeff Harling of Zoom, and Uman Chan of The Vitamin Shoppe. Center panel displays “CMSWireTV: The Digital Experience — Season 2, Episode 11” with a play button.
The Digital Experience Show's Biggest Moments of 2025
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CX Has Entered the Age of Capital Discipline
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Articles Tagged "Activity Streams"

Feature
Article
Social Business
A Look Back: Social Business Trends from 2013
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Article
Social Business
eXo Open Source Social Collaboration Platform Debuts Weemo Video Chat Integration
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Article
Social Business
tibbr Mobile Tablet Interface Updated, Discovery Rebuilt [VIDEO]
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Article
Social Business
Moxie Takes on Yammer + Jive with Collaboration Spaces
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Social Business
Social Reconnects Enterprise Search
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Social Business
TIBCO Releases tibbr 4, Social Profiles, An App Market, Box & Badgeville Among API Partners
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Social Business
Social Activity Streams: Can They Replace Email?
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Social Business
HyperOffice Plans New Social Features To Support Structured Collaboration
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Social Business
The Digital Workplace: Social Integration Through Activity Streams
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Social Business
Hojoki Raises $620K; Soon All Cloud Apps Will Work as One
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Social Business
Mindjet Offers Cloud Solution, Acquires Cohuman for Social Task Management
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Customer Experience
Twitter's New Activity Streams Copy Facebook
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Enterprise Collaboration
NewsGator Social Sites 2.0 v2: Enhances Activity Streams, Communities & More
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Article
Enterprise 2.0
SocialText: Social is Layer, Not a Feature
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Article
Social Media
#SXSW: Getting Streamy With Chris Messina and ActivityStrea.ms
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Article
Social Media
Google's Open Web Momentum, Boosted by Chris Messina?
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Article
Enterprise 2.0
Microblogging with Jaiku: Too Late to the Party?
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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