Articles
Tag: alyona medelyan
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Does It Matter Which Customer Experience Metric You Choose?
When it comes to measuring customer experience, you've got options. But what matters at the end of the day is how you use that information.
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Why Most Customer Feedback Analysis Tools Suck & How to Fix This
Customer feedback analysis tools are all the rage, but most of them suck. They collect scores into pretty dashboards, but don’t actually tell what the feedback is or how to achieve customer loyalty.
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