Articles
Tag: annette franz
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Customer-Centric? Employee-Centric? How About a People-Centric Culture
Happy employees lead to happy customers.
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Annette Franz: Without Happy Employees, Your 'CX Journey Is Already Marred'
Over the course of her career, Annette Franz has observed and helped contribute to significant shifts in thinking about customer experience. However, what has yet to change at many companies she encounters is a recognition of the important symbiotic link between employee and customer experience. Employee Experience First, Then Customer Experience As founder and CEO of
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