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Tag: annette franz

Customer-Centric? Employee-Centric? How About a People-Centric Culture

Annette Franz | May 8, 2018

Happy employees lead to happy customers.

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Annette Franz: Without Happy Employees, Your 'CX Journey Is Already Marred'

China Louise Martens | Sep 6, 2017

Over the course of her career, Annette Franz has observed and helped contribute to significant shifts in thinking about customer experience. However, what has yet to change at many companies she encounters is a recognition of the important symbiotic link between employee and customer experience. Employee Experience First, Then Customer Experience As founder and CEO of

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Tag: annette franz

Customer-Centric? Employee-Centric? How About a People-Centric Culture

Annette Franz: Without Happy Employees, Your 'CX Journey Is Already Marred'