Articles
Tag: artificial intelligence in marketing
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4 Ways the Metaverse Can Enhance the Customer Experience
Savvy companies aren't waiting for the metaverse to go mainstream to establish a presence on the platform. Here's how some brands are already taking advantage.
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A Guide to Understanding the Digital Economy (and Thriving in It)
The digital economy is overtaking traditional markets, and it’s spurring a multitude of benefits. But not all industries are seeing those benefits equally.
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Movable Ink Secures $55M at $1.3B Pre-Money Valuation After Record Growth
Movable Ink is the newest firm to enter this list of 25 after receiving $55 million in Series D funding.
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Medallia Acquires CXTeam, Expands Latin American Presence
Medallia gains global leadership in one of the world's fastest-growing customer experience markets with the acquisition of CXTeam.
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6sense Revenue AI Enables Predictable Revenue Growth
6sense Revenue AI helps B2B sales teams improve revenue generation by finding efficient channels and messages and ensuring consistency.
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Qualtrics Social Connect Helps Companies Craft Faster (and Smarter) Responses
Support teams can use intelligent routing and AI-powered self-service automation to increase customer satisfaction.
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How to Optimize CX Strategies for Different Generations
You might have a killer CX strategy, but will it affect all generations the same? Probably not. Learn how to branch the CX gap and speak to all age groups.
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A Growing Call for Brand-Owned Voice Assistants
Discover the CX benefits of implementing a brand-owned voice assistant in your company, and the steps you need to take to get started.
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Fulcrum Launches Customer Data Platform, ON24 Introduces ON24 Forums, More News
Fulcrum adds AI to workflows with its CDP, ON24 offers live engagement experience with Forums, Neustar announces identity resolution capabilities, more CX news.
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What Are Intelligent Virtual Agents (IVAs)?
A guide to what intelligent virtual agents (IVAs) are, how they benefit customer service departments and how businesses are using them today.
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ICIMS Acquires Candidate.ID, Sitecore Integrates Acquisitions, More CX News
ICIMS branches into marketing automation with Candidate.ID acquisition, Namogoo launches Customer Journey OS and more CX news.
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AI in Marketing: Top 5 Mistakes Marketers Make
Want to deploy AI as part of your CX strategy? If so, discover these five common mistakes you should take care to avoid.
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OSF Digital Acquires Marketing Automation, CRM Company Netnomics
OSF Digital has extended its global footprint through the acquisition of Netnomics, a Germany-based CRM agency.
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Optimove Acquires Kumulos, Blink CX Joins Alida Partner Network, More News
Optimove expands offerings with Kumulos acquisition, Reputation announces Competitive Intelligence tool for deeper analytics insights and more CX news.
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