Articles
Tag: aspect software
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Are Hybrid Clouds the Secret Sauce for Great CX?
Your customers don’t care whether you’re up to speed on mobile. They don't care whether your senior leadership believes in customer service through social channels.
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3 Ways to Make Your Customer Service Department a Holiday Success
With the holidays upon us, online and offline retailers alike are scrambling to prepare for Black Friday, Cyber Monday and all the days between now and New Year's Day. Previously, we discussed the link between customer experience and a successful holiday retail season.
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Aspect Software Buys IVR Provider Voxeo for Multi-Channel Customer Service
In all the talk about omni-channels, interactive voice response (IVR) is rarely mentioned, yet it is the channel many customers must struggle through.
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Aspect Survey: Customers Have Control, But Are Unhappy with Customer Service
Four out of every ten customers would rather experience a trip to their Department of Motor Vehicles than contact customer care. With all due respect to your local DMV, that’s a sobering reflection of the state of customer service, but only one of many in a new survey sponsored by
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Aspect's CMO: Customers Decide Which Channel to Use for Customer Service
Social media is now migrating in full force to the enterprise, with particular importance for contact centers. To find out its perspective on this aspect of business socialization, CMSWire recently talked to customer contact vendor, Aspect Software’s Chief Marketing Officer Jim Freeze. Earlier this month, Aspect announced a partnership with Lithium Technologies, exclusively integrating Lithium’s Social
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