Articles
Tag: bpo
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Hiring Pinch, Holiday Grinch: A Prescription for Customer Experience
Customer-facing groups have been hit hard, and with very few hiring days left before the holidays, CX leaders are worried.
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Robotic Process Automation's Reach Expands in the Enterprise
Earlier this month, we asked if robotic process automation was finally here. R Ray Wang is here to tell you: Yes it is. It's everywhere. Wang, principal analyst and co-founder of Cupertino, Calif.-based Constellation Research, told CMSWire in an interview that robotic process automation (RPA) exists in practically
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Enterprise Automation Provider WorkFusion Lands $14M
A New York City-based enterprise process automation company — WorkFusion — today announced $14 million in Series C funding. The money will be used to accelerate growth and expand business development, the company noted. WorkFusion helps global enterprises automate manual work in large data-intensive enterprise operations.
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BPO Firms in India & China Face Challenges From New Privacy Laws
China and India are two popular destinations for outsourced business processes. Recent developments in the legal and regulatory environments in both countries might make it difficult for BPO firms to operate, particularly those that involve sensitive data such as contact details and personal information.
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