Articles

Tag: comcast

  • Comcast (Yes, That Comcast) Knows a Thing or Two About Customer Experience

    Comcast (Yes, That Comcast) Knows a Thing or Two About Customer Experience

    The following statement may surprise many: there's much to learn from Comcast’s customer experience team.

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  • CX Legend Frank Eliason: Empathy Trumps Tech

    CX Legend Frank Eliason: Empathy Trumps Tech

    (Two months ago, we told you Frank Eliason was leaving Citi. He said he wanted a new career opportunity that would give him the chance to be himself, serve customers, to listen, to engage in teamwork and to be empathic.  He apparently found what he wanted at New York City-based Zeno Group, where he was just appointed EVP of US Digital and Customer Experience.  The PR and communications company offers services including reputation management, corporate communications and brand marketing. Eliason said he and the agency have a "shared ambition and belief about how agencies can and will be valuable in this current and future digital state.” As he settles into his new position, we offer a brief look back at Eliason's thoughts and perspectives in this interview by CMSWire's Bill Sobel, which was originally published in August.) Scathing critiques of bad customer service fly thick and fast

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  • What 2 Companies Rate Best in Customer Service?

    What 2 Companies Rate Best in Customer Service?

    Financial services company USSA and uber-retailer Amazon took the top spots in the customer service ratings released by The Temkin Group, a detailed survey that evaluated 233 companies.

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  • Zeebox Brings Social Media to American TV via Smartphones and Tablets

     Having proved a success in the U.K., Zeebox is coming to America, partnering with Comcast and other broadcasters.

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  • NBC Buys Microsoft's Share of MSNBC.com

    Hello, NBCNews.com. On Sunday night, the 16-year joint venture between NBC and Microsoft that was MSNBC.com ended, and the TV network’s news arm will rename the site in its own name. MSNBC.

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  • How Frank Eliason Brought Social Business to Comcast

    Frank Eliason took questions from an inquisitive audience at the Enterprise 2.0 conference in Santa Clara last week. He answered questions related to how he was able to move Comcast into the world of social business. Here are some of his insights. How were bloggers and people in the web communicated with? At Comcast we actually picked up the

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  • Comcast Acquires Plaxo - The End of Data Interoperability?

    It’s a secret how much it cost them exactly, but Comcast officially confirmed it has acquired Plaxo, the social content and address book provider.

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