Articles
Tag: consero
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Contact Centers Struggle To Do Too Much With Too Little
Contact center executives appear to have suffered through a tough 2015, but the New Year may not bring much relief. The findings of a freshly released survey of contact center executives conducted by the Bethesda, Md.-based conference company, Consero Group, point to an industry squeezed by limited resources and
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How to Sweeten Customer Experience [Infographic]
Good customer service once meant saying "please" and "thank you" and addressing each person who approached the sales counter by name.
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Chief Customer Experience Officers Challenged by Security, Generation Gap
There’s no doubt that there are a plethora of resources available to help customer experience executives provide extraordinary opportunities and competitive advantage. But what challenges do they face? Consero investigated these issues in its Fall 2013 Customer Experience Data Survey. Consero surveyed Fortune 1000 chief customer experience executives about issues
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Digital Marketing Briefs: SalesFUSION v8, Chief Customer Experience Officers Dish on Social Media
Consero Group LLC -- 2013 Customer Experience Data Survey. The customer experience, it's not just a passing thought in digital marketing, it’s a core focus as seen from the countless products dedicated to improving it, which include this week's marketing briefs.
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