Articles
Contact center executives appear to have suffered through a tough 2015, but the New Year may not bring much relief.
The findings of a freshly released survey of contact center executives conducted by the Bethesda, Md.-based conference company, Consero Group, point to an industry squeezed by limited resources and
Continue reading...
Good customer service once meant saying "please" and "thank you" and addressing each person who approached the sales counter by name.
Continue reading...
There’s no doubt that there are a plethora of resources available to help customer experience executives provide extraordinary opportunities and competitive advantage. But what challenges do they face? Consero investigated these issues in its Fall 2013 Customer Experience Data Survey. Consero surveyed Fortune 1000 chief customer experience executives about issues
Continue reading...
Consero Group LLC -- 2013 Customer Experience Data Survey. The customer experience, it's not just a passing thought in digital marketing, it’s a core focus as seen from the countless products dedicated to improving it, which include this week's marketing briefs.
Continue reading...