Articles
Tag: customer emotion
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Customer Experience: Making the Most of Limited Time
How can businesses create positive customer experiences in a changing landscape where there are fewer opportunities for customer interaction?
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Why Is Starbucks so Successful Despite Its Mediocre Coffee?
Customer experience has become more important than the product itself. Companies that ignore that will find themselves out of the game.
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Searching for Deeper Meaning in Sentiment Analysis at #SAS12
Today, several market analysts, community managers, academics and statisticians interested in gleaning as much insight as they can from opinions and attitudes in social media, news and enterprise feedback gathered in New York for the Sentiment Symposium 2012.
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