Articles
Tag: customer relationship management
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4 Ways a CRM Can Improve the Customer Experience
The CRMs of today are better able to manage the relationships a brand has with its customers through the entire customer lifetime.
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What Can Social Listening Do to Improve CX?
People from all walks of life share on social media, including your customers. Are you listening? Here's how social listening improves the customer experience.
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What's Behind the CRM-Trolling Platform of Independents?
More than 200 companies formed an alliance to promote the idea that CRM software is not enough. Why?
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When It's Time to Fire a Customer
Businesses are investing tremendous resources into acquiring and retaining customers. But sometimes it's just better to cut ties.
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Salesforce Embeds Quip in CRM Applications
Nearly three years after it acquired business productivity platform provider Quip, Salesforce announced deeper integrations.
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Why the 'R' in CRM Is the Most Important Letter in Customer Experience
Relationships are complicated. But businesses tend to overcomplicate them and thus avoid building them altogether.
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What's the Difference Between a CRM and a CDP? And Why You Should Care
While CDP and CRM technologies do have some overlap, they are designed for different departments and perform different functions. Here is what you need to know.
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How to Build the Right Team for Cross-Channel CRM and Marketing
Organizational implications to consider when implementing a customer data platform.
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How Direct-to-Consumer Brands Are Upending Marketing
How a new generation of direct-to-consumer brands is reimagining relationship management and transforming the marketing world.
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How to Choose Customer Relationship Management (CRM) Software
Your customers are your most important asset, which is what makes selecting a CRM such a critical choice. Here's what you need to know to choose a winner.
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Why Are Companies Investing in Customer Retention?
Why does a company spend more money to retain a customer than to acquire one? The answer, simply put, is because it pays off.
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Do Marketers Really Need CRM?
CRM hasn't delivered on it's three main pillars, customer service, marketing and sales but what it does it does well. Is it time to expect more?
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Salesforce IoT Explorer Edition Marries IoT and CRM
Salesforce enhanced its IoT solutions with a new tool
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Nimble Digs Deeper Into CRM Space with Smart Contacts App
Nimble dug a little deeper into the customer relationship management (CRM) space with the release of its Smart Contacts App with support for Microsoft Edge. Edge is the web browser developed by Microsoft and included in Windows 10, Windows 10 Mobile and Xbox One.
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