Articles
Tag: customer relationship management
-
When It's Time to Fire a Customer
Businesses are investing tremendous resources into acquiring and retaining customers. But sometimes it's just better to cut ties.
Continue reading...
-
Salesforce Embeds Quip in CRM Applications
Nearly three years after it acquired business productivity platform provider Quip, Salesforce announced deeper integrations.
Continue reading...
-
Why the 'R' in CRM Is the Most Important Letter in Customer Experience
Relationships are complicated. But businesses tend to overcomplicate them and thus avoid building them altogether.
Continue reading...
-
What's the Difference Between a CRM and a CDP? And Why You Should Care
While CDP and CRM technologies do have some overlap, they are designed for different departments and perform different functions. Here is what you need to know.
Continue reading...
-
How to Build the Right Team for Cross-Channel CRM and Marketing
Organizational implications to consider when implementing a customer data platform.
Continue reading...
-
How Direct-to-Consumer Brands Are Upending Marketing
How a new generation of direct-to-consumer brands is reimagining relationship management and transforming the marketing world.
Continue reading...
-
How to Choose Customer Relationship Management (CRM) Software
Your customers are your most important asset, which is what makes selecting a CRM such a critical choice. Here's what you need to know to choose a winner.
Continue reading...
-
Why Are Companies Investing in Customer Retention?
Why does a company spend more money to retain a customer than to acquire one? The answer, simply put, is because it pays off.
Continue reading...
-
Do Marketers Really Need CRM?
CRM hasn't delivered on it's three main pillars, customer service, marketing and sales but what it does it does well. Is it time to expect more?
Continue reading...
-
Salesforce IoT Explorer Edition Marries IoT and CRM
Salesforce enhanced its IoT solutions with a new tool
Continue reading...
-
Nimble Digs Deeper Into CRM Space with Smart Contacts App
Nimble dug a little deeper into the customer relationship management (CRM) space with the release of its Smart Contacts App with support for Microsoft Edge. Edge is the web browser developed by Microsoft and included in Windows 10, Windows 10 Mobile and Xbox One.
Continue reading...
-
Nimble's New Add-In Takes the 'Cold' out of Cold-Calling
Microsoft wasn't the only company making announcements during its Inspire partner conference last week. Its partners got into the action as well, announcing a number of releases and additions for Microsoft products. Of these, Nimble’s new add-in for Office 365 and Outlook stands out.
Continue reading...
-
Forrester Wave Finds 3 Trends Reshaping Sales Force Automation
A major shift is taking place in the sales force automation space (SFA). According to the recently released Forrester Wave for Sales Force Automation (SFA) (fee charged), newly emerging SFA products and technologies are adding new solutions to the traditional sales management capabilities which focus on seller empowerment.
Continue reading...
-
SugarCRM Unveils 'Hint' Relationship Intelligence Service
Forget about the business-to business (B2B) and business-to-consumer (B2C) sales solutions some vendors try to pitch. "People by products from people, not businesses," SugarCRM co-founder and CMO Clint Oram told CMSWire. "It is about i2i (individual to individual)," he said.
Continue reading...