Articles
Tag: customer satisfaction index
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Online Ads Still Annoying Consumers
The latest American Customer Satisfaction Index e-business report shows that advertising is weighing down customer satisfaction.
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The Whole Bit About the Right Metrics for DX
A few days at an application performance management conference gives Scott some fresh insight about the signals our customers send us.
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Forget the News, I'm on Facebook
Uh oh, online news providers: It looks like you're losing the fight for customer satisfaction. Perhaps even worse, you're losing it to social media — a category that one year ago ranked worst among the industries measured by American Customer Satisfaction Index (ACSI).
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Report: Global Customer Service Trends are Changing
On a global scale both customer satisfaction and customer qualities are changing, according to a new report from Zendesk. The report “The Zendesk Benchmark Q2 2013 In Focus: Customer Self-Service ” compares actual support performance results from 16,000 companies in 125 countries and highlights the following areas: how customer
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