Articles Tagged "Customer Service"(Page 18)

New Oracle Survey Says Customer Service Still Key to Retail

5 Customer Feedback Trends for 2013

This Week: Web Experience - From Mobile to Multi-Channel + The 3 C's of CXM

Netsuite Unifying Customer Experiences with Retail Anywhere Buy

How Much Do Service Experiences Matter to the Customer Life Cycle? Ask USAA

Cloud Sherpas Buys CRM Consultancy CloudTrigger

Meet a Real Life Chief Customer Officer: Michael Idinopulos

Gartner Report: Magic Quadrant for Contact Center Workforce Optimization

Zendesk for Salesforce: Aims to Improve Customer Support Experience

Oracle Integrates Live Chat Capabilities into the New Oracle RightNow CX Cloud

Sneak Peak Into New UserVoice Integration with Crittercism for Mobile App Support

Report: Social Media Offers Opportunities, Challenges to Marketers

Source Metrics Social Media Inbox Helps Marketers Manage Brand's Social Presence

Customer Experience Frustration Points and Their Consequences

Putting the Social into Customer Relationship Management

Revamping Customer Support in the Era of Customer Experience

Social Data Can Help Keep Your Customers Happy

For KANA, Customer Service Is Now About the 'Omni-Channel'

Report Points to Importance of Contact Center in Customer Experience

Customer Value: It's About a Bigger Pie

CMSWire's November Tweet Jam: Meet the Panelists #CXMChat

IBM's Larry Bowden: Social Media, Sentiment Analysis, Rich Media Help Break Down CIO/CMO Silos

SAP Launches Customer Experience Revolution #SAPTechEd

Social CRM Is Not A Strategy - But You Do Need A Strategy To Succeed

CMSWire's November Tweet Jam: Socializing Customer Relationship Management #CXMChat

Mavenlink and ViWo Launch Apps Domain Pros, Improve Google Apps Implementation

Use Social CRM to Optimize Customer Experiences