Articles Tagged "Customer Service"(Page 18)

For KANA, Customer Service Is Now About the 'Omni-Channel'

Report Points to Importance of Contact Center in Customer Experience

Customer Value: It's About a Bigger Pie

CMSWire's November Tweet Jam: Meet the Panelists #CXMChat

IBM's Larry Bowden: Social Media, Sentiment Analysis, Rich Media Help Break Down CIO/CMO Silos

SAP Launches Customer Experience Revolution #SAPTechEd

Social CRM Is Not A Strategy - But You Do Need A Strategy To Succeed

CMSWire's November Tweet Jam: Socializing Customer Relationship Management #CXMChat

Mavenlink and ViWo Launch Apps Domain Pros, Improve Google Apps Implementation

Use Social CRM to Optimize Customer Experiences

Socialbakers Jan Rezab on the Road from Traditional to Social Marketing

Mzinga Debuts OmniSocial Engaged for Deeper Social Intelligence

Organizations Must Leverage Social Media for Customer Service

Built-In Customer Support Turns Feedback into Conversations

SDL LiveContent Improves the Relationship Between Customer and Company

Socially Devoted? A Challenge to Be More Responsive on Facebook

Citrix Introduces GoToAssist, Cloud-Based Service Desk

Cisco Takes WebEx to the Private Cloud, Expands Hosted Collaboration Solution

UserVoice CEO Richard White: Users Expect 'Luxury' Customer Experience #UserConf

KANA's Lagan Express Customer Service Platform Aimed at Public Sector Organizations

Small Businesses Prefer Local Vendors

Survey Says More Companies Hide from Social Media for Customer Support

5 Ways to Integrate Social Media into Your Contact Center

Next Generation CRM: Combining Power of Live Chat with Online Communities

Kana Software Goes All In on Customer Service with Ciboodle Acquisition

Forrester Wave: Oracle Siebel, Salesforce, SAP Leaders in CRM Suite Customer Service Solutions

Moxie Software Enhances Spaces Products for Regulated Industries