Articles
Tag: cx-success 19
-
What it Takes to Design Your Business for Customer Success
Organizations talk big about customer success but too many are “front-end loaded,” focusing on obtaining a customer, while ignoring post-sale service.
Continue reading...
-
How to Bake Customer Success into Your Operations
Integrating the concept of customer success into daily operations will improve customer retention.
Continue reading...
-
Innovation and Alignment: A Customer Experience Leader’s Harmonic Convergence
Customer experience leaders rarely have authority over everything that touches a customer — and that hinders their ability to operate.
Continue reading...
-
Bring Your Customer Data Together to Enable Customer Success
To let technology reach its full potential and deliver value to customers, companies need to first make the shift to a customer-centric mindset.
Continue reading...
-
There’s No Business Without Customer Success Business
Customer success needs to be part of a company's DNA. Without properly serving customers, value proposition makes no sense.
Continue reading...
-
Automation Is Key to Delivering Consistent Customer Experiences
The ability to deliver a consistent and outstanding customer experience is key to effective customer acquisition and retention.
Continue reading...
-
Customer Experience Isn’t About Fixing Discomfort, It’s About Preventing It
Thinking about the customer experience has to be woven into everything a company and its employees do, irrespective of their job-title or function.
Continue reading...