Articles
2021 is less than a week away. Whew! But before we cross the threshold to a new year let's take time to remember and our readers favorite CX articles of 2020.
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Choosing a content management system for your business is a huge investment and risk. Here are 14 tips to make sure you get it right.
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In this week's newsbyte, Decibel's $40M funding round, Reltio offers a 'Fast Start' package, Madison Logic finds home on HubSpot App marketplace and more news.
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Twitter acquires Chroma Labs, TTEC Holdings partners with Pega, Reltio introduces Connected Customer 360 and other CX news.
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Salesforce acquires Evergage, CDP Institute reports that the industry reached $1B in 2019, Optimove acquired Axonite and other CX news.
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eZ Systems acquires ecommerce software from Silver.solution, Platinum Equity acquires Centerfield, LogMeIn launches GoTo Marketplace and more CX news.
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More than 200 companies sign a "declaration" against CRM, Adobe updates AEM for Cloud Native Deployment, Elastic Path acquires Moltin, and more CX news.
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Eeshita Grover of Cisco shares her thoughts on leveraging content through analytics, SEO, metadata and content governance.
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What did CX practitioners want in 2019? Better tools and customer insights and more investment from leadership, according to the most popular articles of 2020.
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Eliska Dockalova discussed with CMSWire what's top of mind in her role as director of customer experience at Kiwi.com
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Adobe, Salesforce release CDPs, Marketo suffers outage, 6sense Partners With Drift, Decibel raises 17 million and more DX News.
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Technology has the power to transform customer interactions and add tremendous value. But at what cost?
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Should you be creating an effective strategy for your digital customers, or an effective digital strategy for all your customers?
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Most colleges could be doing a better job training students in one of the most important areas of business today: digital customer experience.
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