Articles
Tag: digital customer experience management
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CMSWire's Top 10 Digital Customer Experience Articles of 2020
2021 is less than a week away. Whew! But before we cross the threshold to a new year let's take time to remember and our readers favorite CX articles of 2020.
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14 Rules for Selecting the Right Content Management System (CMS)
Choosing a content management system for your business is a huge investment and risk. Here are 14 tips to make sure you get it right.
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Decibel Raises $40M in Funding, Madison Logic Partners with HubSpot and More News
In this week's newsbyte, Decibel's $40M funding round, Reltio offers a 'Fast Start' package, Madison Logic finds home on HubSpot App marketplace and more news.
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Twitter Acquires Chroma Labs, TTEC Holdings Partners With Pega, More CX News
Twitter acquires Chroma Labs, TTEC Holdings partners with Pega, Reltio introduces Connected Customer 360 and other CX news.
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Salesforce Acquires Evergage, CDP Industry Reached $1B in 2019 and More CX News
Salesforce acquires Evergage, CDP Institute reports that the industry reached $1B in 2019, Optimove acquired Axonite and other CX news.
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Platinum Equity Acquires Centerfield, LogMeIn Launches Marketplace, More News
eZ Systems acquires ecommerce software from Silver.solution, Platinum Equity acquires Centerfield, LogMeIn launches GoTo Marketplace and more CX news.
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200-Plus Companies Unite Against CRM, Adobe WCM Goes Cloud Native, More News
More than 200 companies sign a "declaration" against CRM, Adobe updates AEM for Cloud Native Deployment, Elastic Path acquires Moltin, and more CX news.
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Metadata, SEO, IT Collaboration and Other Principles of Content Generation
Eeshita Grover of Cisco shares her thoughts on leveraging content through analytics, SEO, metadata and content governance.
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CMSWire's Top 10 Digital Customer Experience Articles of 2019
What did CX practitioners want in 2019? Better tools and customer insights and more investment from leadership, according to the most popular articles of 2020.
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An Interview With Kiwi's Director of Customer Experience
Eliska Dockalova discussed with CMSWire what's top of mind in her role as director of customer experience at Kiwi.com
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Adobe, Salesforce Release CDPs, Marketo Suffers Outage and More DX News
Adobe, Salesforce release CDPs, Marketo suffers outage, 6sense Partners With Drift, Decibel raises 17 million and more DX News.
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Balancing the Human and the Digital in Your Customer Experiences
Technology has the power to transform customer interactions and add tremendous value. But at what cost?
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Trying to Define a Digital Customer Experience? A Visit to the Pub Can Help
Should you be creating an effective strategy for your digital customers, or an effective digital strategy for all your customers?
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A Foundation in Customer Experience Should Start in College
Most colleges could be doing a better job training students in one of the most important areas of business today: digital customer experience.
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