Articles
Tag: digital customer experience management
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Balancing the Human and the Digital in Your Customer Experiences
Technology has the power to transform customer interactions and add tremendous value. But at what cost?
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Trying to Define a Digital Customer Experience? A Visit to the Pub Can Help
Should you be creating an effective strategy for your digital customers, or an effective digital strategy for all your customers?
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A Foundation in Customer Experience Should Start in College
Most colleges could be doing a better job training students in one of the most important areas of business today: digital customer experience.
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Gartner Names Digital Commerce Leaders, ThoughtSpot Raises $248M and More News
Gartner names Digital Commerce Leaders, ThoughtSpot nets $248M, Rollworks launches account scoring, Bombora, LiveRamp partner and more DX news.
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11 Customer Experience Conferences to Put on Your Radar for Q3/Q4 2019
A selection of customer experience conferences coming up in the latter half of 2019 give you an opportunity to sharpen your skills and network with peers.
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Salesforce Acquires Tableau, AWS Debuts Personalization Tech, More News
Salesforce Acquires Tableau, AWS Debuts Personalization Tech, Bloomreach updates it's DX platforms and other CX news.
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Zendesk Acquires Smooch, LinkedIn Updates Sales Navigator, More News
Catch up on news from Freshworks, People.ai, mParticle and more in this week's customer experience news wrap up.
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OneLogin Raises $100M, Apttus Names CEO, More News
OneLogin Raises $100M, Apttus Names CEO, Apple hires Facebook whistleblower, more news.
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CMSWire's Top 10 Digital Customer Experience Articles of 2018
Customer experience has had everyone talking all year with no end in sight for 2019. Here we look back at the stories that mattered most to you, our audience
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G2 Crowd Acquires Siftery, BigCommerce and WP Engine Partner, More News
G2 Crowd makes first acquisition, BigCommerce and WP Engine collaborate, and more customer experience news.
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IBM Sells Multiple Products to HCL for $1.8B, Hero Digital Buys Clock Four, More News
Hero Digital acquires Clock Four, HCL Technologies acquires select IBM software products for $1.8B, and more CX news.
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Forrester Acquires SiriusDecisions for $245M, Cyber-Monday Breaks Record, More News
Adobe reports record Cyber-Monday, Salesforce releases Q3 results, conDati hires CMO and more CX news.
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What Digital Customer Experience Pros Will Focus on in 2019
Marketers and customer experience professionals share their thoughts on where they plan to focus their CX efforts in 2019.
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Adobe Closes $4.75B Marketo Acquisition, Acquia Teams With Elastic Path, More News
Adobe finalizes Marketo deal, Acquia and ElasticPath partner for headless ecommerce, Evergage reveals machine learning capabilities and more CX News.
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