Articles
Why business leaders need to be better strategic thinkers.
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This year will bring new opportunities to deliver targeted, personalized and relevant customer experiences. Brands that embrace six CX trends will lead the way.
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The vast majority of us are living in an artificial intelligence (AI) bubble. Indeed, it seems like the very notion of AI has recently undergone something of a makeover.
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It’s that time of year again, when organizations do a little soul searching on all that went right and wrong with their customer engagement strategies over the last 12 months.
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