Articles
Tag: don schuerman
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Why Business Agility Is the Key to Long-Term, Strategic Success
Why business leaders need to be better strategic thinkers.
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6 Customer Experience Trends to Watch in 2018
This year will bring new opportunities to deliver targeted, personalized and relevant customer experiences. Brands that embrace six CX trends will lead the way.
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Artificial Intelligence: Overhyped and Underappreciated
The vast majority of us are living in an artificial intelligence (AI) bubble. Indeed, it seems like the very notion of AI has recently undergone something of a makeover. It wasn’t too long ago t
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AI Gone Wild, Real-Time Data Comes to CRM and More to Expect in 2017
It’s that time of year again, when organizations do a little soul searching on all that went right and wrong with their customer engagement strategies over the last 12 months. It’s
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