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Tag: don schuerman

6 Customer Experience Trends to Watch in 2018

Don Schuerman | Jan 2, 2018

This year will bring new opportunities to deliver targeted, personalized and relevant customer experiences. Brands that embrace six CX trends will lead the way.

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Artificial Intelligence: Overhyped and Underappreciated

Don Schuerman | Jun 20, 2017

The vast majority of us are living in an artificial intelligence (AI) bubble. Indeed, it seems like the very notion of AI has recently undergone something of a makeover.

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AI Gone Wild, Real-Time Data Comes to CRM and More to Expect in 2017

Don Schuerman | Dec 9, 2016

It’s that time of year again, when organizations do a little soul searching on all that went right and wrong with their customer engagement strategies over the last 12 months.

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Tag: don schuerman

6 Customer Experience Trends to Watch in 2018

Artificial Intelligence: Overhyped and Underappreciated

AI Gone Wild, Real-Time Data Comes to CRM and More to Expect in 2017