Articles
Tag: employee experience
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Francisca Hawkins: 'Employee Experience Cannot Be an Afterthought'
Francisca Hawkins of Philz Coffee discusses shaping digital products, the importance of employee experience in digital customer experiences and more.
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Why Employee Experience Is the New Customer Experience
Happy and engaged employees create better experiences, which leads to more satisfied customers. Maybe it's time to blur the lines between the two?
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To Get the Most Out of Microsoft Teams, Focus on the Employee Experience Journey
Before you introduce an out-of-the-box solution like Microsoft Teams, take the time to demonstrate you implemented it with employees in mind.
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Is 'Equity of Access' a New Human Right at Work?
All workers aren't treated the same: Office workers get the latest tools while frontline workers receive limited access to tools. We need equity of access.
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Fixing the Mess of Collaboration With User Journeys
Focusing on user journeys allows organizations to understand why people need to collaborate, and when to intervene to improve collaboration outcomes.
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User Experience Design Shouldn't Happen in Isolation
The difference between UX success stories and UX horror stories is pretty clear.
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How a Unified IT Service Management Strategy Improves Employee Retention
Companies either unwilling or unable to meet employee expectations risk losing their top performers, which could have long-lasting results.
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The In-House Tech Experts Your Company Should Listen to
Young tech-savvy employees, who can offer insights to help select tools needed to solve organizational problems, should be part of the decision-making process.
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4 Ways to Implement Modern Listening Strategies in the Workplace
Strategies to amplify your employees’ voice and create a more collaborative company culture that actively encourages and listens to employee feedback.
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3 Ways to Realign Your Organization to Focus on Customer Experience
Employees who feel cared for care for your customers. And that starts with having a defined culture.
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4 Lessons in Leadership From My Time in the Fishing Industry
Trust is earned, not dictated. It takes time. Without it, people will jump ship at the soonest opportunity.
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Digital Employee Experience Is Critical to Business Success
Providing a great digital employee experience is not just a nice-to-have, it is critical to business success.
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How VW and Others Are Connecting Customer and Employee Experience
Catching up with Volkswagen Group Australia and others about the connection between employee and customer experience.
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How to Cultivate the Human Side Of Leadership
The key contributor to a team’s performance is how the team members interacted with each other.
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