Articles
When we fail to build a better product for our co-workers, we’re telling them we don’t care.
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Happy employees equal happy customers, right? Not so fast, according to respondents from our recent Tweet Jam.
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Employee experience can be improved by using technologies. Here are some of the tools that some collaboration professionals recommend.
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An organization is only as good as its people.
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A truly engaged employee has a direct impact on productivity.
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Customer experience starts with the first interaction a person has with a company.
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Providing customers with a great experience starts with your employees.
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Just as businesses map the customer journey, so too should they map employee journeys to understand pain points.
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While the link between customer experiences and employee seems obvious, too many businesses favor the former at the expense of the latter.
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Linking employee and customer experience matters.
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The key to improving customer experience starts with having happy employees.
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Happy employees lead to happy customers.
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The premise that great employee experiences translate to great customer experiences is very real.
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A customer experience can quickly turn sour without the right support for both employee and customer.
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