Articles
Tag: ex to cx
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A Well-Designed Digital Workplace Helps Employees – and Your Customers
Most cases of customer dissatisfaction can be traced back to an employee's inability to find the required information or tool they need to resolve the issue.
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EX and CX Come Down to the Same Thing: Put the Person First
Employee and customer experiences are really chasing after the same goal of keeping people delighted and engaged.
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Employee Appreciation Day Is March 5: How Will You Celebrate?
While we should celebrate our employees every day, here are five simple, high-impact ways you can show your employees you care on March 5.
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What Can Innovative Experience Leadership Deliver in 2021?
How can leaders deliver exceptional, engaging brand experiences in 2021 — especially after so much disruption over the past year?
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Why Collaboration Analytics Is Crucial to the Employee Experience
If collaboration is the foundation for employee experience, how do we know if it’s working or not?
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5 Myths About Digital Transformation
The impact of digital transformation is huge — which can make it seem like an insurmountable challenge.
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How to Develop Dynamic Customer Experience Practices
CX is a constantly moving target, changing as customer needs, expectations and more evolve. Here are the foundations of a flexible CX practice.
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Here’s the Missing Piece to the Customer Experience Conversation
Delivering customer experiences requires constant innovation, but businesses need to connect the dots between CX and employee experiences to make it happen.
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2019 Contributors of the Year: Melissa Henley
Melissa Henley, a CMSWire contributor of the year, discusses tech's potential to build a better future for all, the joys of long-distance running and more.
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Why Good UX for Internal Customers Matters
When we fail to build a better product for our co-workers, we’re telling them we don’t care.
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Connecting Employee Experience to Customer Experience #DigWorkChat
Happy employees equal happy customers, right? Not so fast, according to respondents from our recent Tweet Jam.
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How the Right Tools Can Aid the Employee Experience
Employee experience can be improved by using technologies. Here are some of the tools that some collaboration professionals recommend.
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3 Ways to Sweeten the Employee Experience
An organization is only as good as its people.
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Why Improving Employee Engagement Should Be Your Priority
A truly engaged employee has a direct impact on productivity.
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