Articles
Tag: inclusive design
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2020 Vision: 3 Customer Experience Trends We’ll See in the New Year
The standards of customer experience are constantly evolving. Here are three customer experience trends to look for in 2020.
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What the Bendy Straw Can Teach You About Universal Content
One of the most common questions I get asked is, “How do we convince our stakeholders that they need to speak the language of the audience?” Concerns about dumbing things down, using plain language and keeping copy short make sophisticated stakeholders nervous.
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