Articles
Tag: kana software
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New Kana Customer Service Solution Offers Multiple Language Support
Customer service can be the key to long-term retail success during the holidays — and more important even than sales, according to Kana Software, a provider of customer experience management solutions. Kana is out this week with a new release of its Enterprise solution.
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Forrester/KANA Report: Customer Service Falling Short in Omni-Channel World
From the KANA-sponsored Forrester report So many channels, so little time. That might be the consumer’s lament, if he or she could voice one.
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Customer Service Provider KANA Integrates Email Solution with Analytics Platform
With all the talk of social media and other new approaches for customer service, it’s easy to overlook the importance of that old-time communication medium, email. This week, KANA Software released a new version of its email response management solution, which is now integrated with its KANA Experience Analytics customer
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Text Analytics: What are They, Why are They Important to CXM?
It's impressive that the internet can generate so much qualitative data through ordinary online conversations. Your Facebook page asks “how are you feeling?” LinkedIn asks for testimonials rather than rankings to endorse colleagues. We use comments as a way to evaluate the success of our blog posts.
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For KANA, Customer Service Is Now About the 'Omni-Channel'
In the entire history of commerce, customers have never had it so good.
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Report Points to Importance of Contact Center in Customer Experience
For customer service to succeed in the current multi-channel environment, companies need to better align the direction of the customer experience decisions by top executives with those made by marketing and customer service professionals.
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