Feature
Customer Experience
New Kana Customer Service Solution Offers Multiple Language Support
Feature
Customer Experience
Forrester/KANA Report: Customer Service Falling Short in Omni-Channel World
Feature
Customer Experience
Customer Service Provider KANA Integrates Email Solution with Analytics Platform
Feature
Customer Experience
Text Analytics: What are They, Why are They Important to CXM?
Feature
Customer Experience
For KANA, Customer Service Is Now About the 'Omni-Channel'
Feature
Customer Experience
Report Points to Importance of Contact Center in Customer Experience