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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Capacity Adds Natural-Language Analytics to CX Platform
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Editorial
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The CMO AI Readiness Gap Is Getting Harder to Hide
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Editorial
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The Second Channel Is Where B2B Commerce Architecture Goes Wrong
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What It Actually Takes to Build Gen AI Into Your Enterprise Marketing Stack
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Dear CMOs: Your Problem Isn’t Your AI. It’s Your Operating Model.
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The Horseless Carriage Problem: Why Voice AI Needs Better Systems, Not Just Better Models
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Owning the Seams: Where CX Leadership Earns Its Seat
Small black-and-tan dog lies under a blanket during a veterinary exam while a clinician uses a stethoscope; the dog wears a blue recovery garment and has a pink cold pack resting on its head.
The Patient Journey Doesn't End at Discharge — But Most CX Maps Do
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Google Marketing Live 2026: Gemini Takes the Wheel Across Ads, Commerce and Measurement
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For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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