Articles
Tag: mazen ghalayini
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The Heart of What Customers Need Now: Human Connection and Experiences
As CX professionals, we need to make employee experience, customer segmentation and improving efficiency through the lens of CX our top priorities.
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Want to Differentiate Your Customer Experience? Create Value for All Stakeholders
A look at the most critical method of creating CX results that establish short-term credibility and set the stage for long-term ROI: value creation.
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The 3 Golden Rules of Customer Experience
Laying a customer experience foundation boils down to: human-centered design, data-driven insights and value creation.
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Bring Your Customer Data Together to Enable Customer Success
To let technology reach its full potential and deliver value to customers, companies need to first make the shift to a customer-centric mindset.
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How to Set Your Brand Apart Through Customer Experience
Harnessing an integrated, data-driven strategy to stand out in a crowded field.
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How to Convince Your CFO to Invest in Customer Experience
There’s a yawning gap between knowing the importance of delivering a great customer experience and the ability to actually deliver it.
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