• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

Editorial
A modern hotel or office lobby reception desk with an angular, wedge-shaped front clad in white-and-gray veined marble over a light natural wood base, with "REGISTRATION" spelled out in raised bronze-toned letters on the taller marble panel. A leafy potted peace lily sits to the left of the desk on a polished dark terrazzo floor that reflects the surrounding space, in front of a large blank beige feature wall. Floor-to-ceiling glass on the left reveals a softly blurred exterior building facade, while an open archway on the right leads to an outdoor patio with cream umbrellas and autumn-colored trees, and a dark wood-and-metal railing partition is visible just inside that opening.
The $286 Cost of a Bad Front-Desk Experience
Read now
Sponsored Article
Close-up view of a modern car engine bay, dominated by black plastic engine covers, molded cable conduits and a dense network of wiring harnesses with color-coded orange and yellow connector clips running across the top of the motor. A silver metallic intake or turbo housing sits in the lower left foreground with a visible bolt head, while an orange-handled dipstick loop and a white-capped fluid reservoir punch through the otherwise monochrome gray and black palette of hoses, brackets and fasteners. The shot is tightly framed with shallow depth of field, blurring the surrounding hoses and firewall components in the upper corners to keep focus on the central cluster of connectors and covers.
Rethinking Discoverability in the Age of Answer Engines
Read now
News
Two vintage toy robots face each other and shake hands on a polished wooden floor. One robot is silver with blue feet, while the other is maroon with decorative control panels on its chest. The plain white background keeps the focus on the retro mechanical figures and their gesture of cooperation.
Your Customers Use Their Own Generative AI, Not Your Customer Service Chatbot
Read now
A person in a red jacket and black shorts lies on the edge of a dramatic rock outcrop high above a deep blue fjord, holding a smartphone overhead. Steep granite cliffs and patches of green forest fill the background, emphasizing the height and expansive mountain landscape.
Everyone's a Marketing Expert ... Until They're Not.
A red heart stenciled in spray paint sits directly over a long horizontal crack running across a textured beige plaster wall, with the crack visibly splitting the heart in two, and faint pink paint spatter scattered across the upper and lower portions of the wall's rough surface.
Why Broken Content Relationships Cost More Than They Seem
Flattened cardboard boxes stand upright in a large open box inside a warehouse or storage area, with shelves of stacked clear plastic cups wrapped in plastic visible in the background. The image highlights recycled packaging materials awaiting reuse or disposal.
Personalization ROI Has Flattened. Here's the Debt Nobody's Counting.
Branded Kontent.ai promotional items, including a black gift bag with a colorful Kontent logo and a small cylindrical speaker with a wood base and fabric top printed with “Kontent.ai,” displayed on a desk.
Kontent.ai Connects Aiko AI Agent to Enterprise Apps
Conceptual illustration of a person using an AI chatbot, shown as floating holographic chat bubbles and a smiling robot above a laptop keyboard.
The Moment Your CX Team Outgrows the Chat Window
In an image generated by AI, Illustration of a marketing transformation J-curve showing a team beginning an AI initiative, descending into a temporary period of disruption marked by tangled workflows, disconnected data and operational confusion, then emerging into sustained growth with streamlined analytics, AI-assisted workflows, stronger collaboration and improved customer outcomes. the sweeping J-shaped curve visually emphasizes that short-term setbacks often precede long-term gains in marketing transformation.
Planning for the J-Curve Dip in Marketing Transformation
Latest CoverageCMSWire TVWebinarsResearchIMPACT AwardsPodcastsEvents CalendarEditorial CalendarAdvertising

Articles Tagged "Netlify"

News
Article
Customer Experience
Treasure Data Debuts Trusted Foundation, NICE Partners With Google & More News
News
Article
Customer Experience
Genpact Acquires Something Digital, Uberflip Unveils Demand Solution and More CX News
News
Article
Web CMS
Crafter Offers Live Streaming, Netlify Opens Build Plugins and More Open Source News
Feature
Article
Web CMS
Liferay Community Edition Portal 7.1 on the Horizon, More Open Source News
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
HubSpot Launches First CRM Deep Research Connector to ChatGPTWhat's Up With Salesforce's Acquisition Spree?15 Marketing Certifications That Can Help You Earn a Better SalaryWhy Your Marketing Benchmarks Don't Mean What You ThinkHow Collaboration Technologies Can Help Improve Productivity250 Years of American Customer Experience: Who Are the Best CX Companies Then and Now?
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising