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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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News Analysis
Entrance to the Federal Communications Commission headquarters building at 445 12th Street SW in Washington, D.C., featuring glass doors and the agency name displayed above the entrance.
FCC Offshore Call Center Proposal Puts Customer Experience Leaders on Notice
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Editorial
Two podcast hosts wearing headphones record an episode at a desk with microphones, audio mixer and laptop in a modern brick-walled studio.
9 Podcast Marketing Advantages CMOs Should Not Ignore in 2026
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Editorial
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Your NPS Strategy Is Becoming ‘Feedback Theater’
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Six dogs of different breeds sit around a modern conference table in a glass-walled office, dressed in a mix of colorful women’s blazers and tech-startup style outfits like hoodies and casual jackets, using their paws to interact with laptops, papers and coffee cups during a boardroom meeting.
Is Your C-Suite Close to Your Customer Experience?
Old and new sections of the Florida Keys Overseas Railroad bridge stretch across turquoise ocean water on concrete piers under a bright blue sky.
Medallia Report Finds the Customer Experience Gap Is Getting Worse
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The Top Challenges Facing CMOs in 2026
Modern call center office with agents wearing headsets and working at desktop computers in an open-concept workspace with exposed brick and ductwork.
26 Call Center Statistics Every CX Leader Should Know for 2026
Customer in a car receiving a takeout bag through a fast-food drive-through window, illustrating a quick service customer experience interaction.
What Is Customer Experience (CX) and Why Does It Matter in 2026?
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Why Modern Digital Experience Platforms Fail Without Observability
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Articles Tagged "Saas"(Page 24)

Feature
Article
Virtualization
ajaxWindows Brings the Desktop to Virtualization
Feature
Article
Enterprise 2.0
En Garde, Zoho! Capgemini Backs Google Office
Feature
Article
Web Publishing
NYT Brings the Knowledge Network Online
Feature
Article
Web Publishing
YikeSite Makes Debut, to Publishers' Delight
Feature
Article
Web Publishing
RapidWiki Adds 'WaaW' to Long List of Buzz Acronyms
Feature
Article
Enterprise CMS
SpringCM 3.9 Puts the 'Force' in SalesForce
Feature
Article
Mobile
Mobile's Future: Size Matters, No Room for Middle Ground
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Article
Document Management
Xythos Adds Zip to Web Document Management
Feature
Article
Industry News
Netsuite Sets Head on IPO Auction Block
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Article
Enterprise 2.0
Wiki Appliance Gets SaaS-y Behind the Firewall
Feature
Article
Web CMS
Astoria, Idiom Join a Manufacturing House Divided
Feature
Article
Records Management
Bridgedoc Brings SaaS to EU Records Management
Feature
Article
Web CMS
SaaS CMS Business Model Springs Forward
Feature
Article
Enterprise CMS
Dynamic Product Documentation Wants for Some SaaS
Feature
Article
Knowledge Management
Instancy Takes Knowledge Collaboration to the Web
Feature
Article
Enterprise 2.0
Google Opens PPT Offensive in the Clone Wars
Feature
Article
Document Management
Salesforce.com Buys Its Way Into the CM Space
Feature
Article
Web CMS
Socialtext Leaps Out of 2D
Feature
Article
Enterprise 2.0
Google Moves (further) into the Enterprise
Feature
Article
Industry News
Google Acquires Web Office Suite
Feature
Article
Web CMS
Atomz Announces On Demand CMS Solutions, Commentary
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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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