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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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Microsoft Launches Real-Time Voice Agents, New Agentic Features Across Dynamics 365 CX Portfolio
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Editorial
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GEO Gatekeeper: Before Buyers Visit Your Site, AI Has Already Judged You
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Editorial
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The Chief Experience Officer Isn’t a Vanity Title. It’s a Leadership Test.
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CX Leaders Need a New North Star Beyond Conversion Rate
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Culture Doesn’t Raise NPS. Operational Discipline Does.
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Real-Time CX Is a Lie If Your Systems Aren't Aligned
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Agile and Non-Agile Marketing Teams Are Stuck on 2 Different AI Problems
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Stop Celebrating NPS — Start Fixing the Experience
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From Basic Utility to Strategic Advantage With Enterprise Site Search
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Articles Tagged "Sam Altman"

News Analysis
Article
Digital Marketing
Microsoft AI CEO Says Marketing Will Be Automated in 18 Months
Feature
Article
Customer Experience
OpenAI CEO Sam Altman Says AI in Customer Support Is 'Doing Great'
Interview
Article
Digital Experience
I Spoke With Sam Altman: What OpenAI’s Future Actually Looks Like
Editorial
Article
Digital Experience
OpenAI, The ‘Bailout,' and the Likely Path Forward
Editorial
Article
AI Market
Does Elon Musk Actually Want to Buy OpenAI?
News Analysis
Article
AI Market
Elon Musk Bids $97.4B for OpenAI. What Does It Means for AI?
News
Article
Digital Marketing
OpenAI’s GPT4o: Smarter, Faster — and It Speaks
News Analysis
Article
Digital Marketing
Sam Altman: AI Will Replace 95% of Creative Marketing Work
Feature
Article
Digital Experience
7 Predictions for Tech in 2024
Feature
Article
Digital Experience
The Era of AI: End of Year AI Recap
News Analysis
Article
Digital Marketing
OpenAI and X Chaos Is a Reminder of How Brand Resonance Is Always at Risk
News Analysis
Article
Digital Experience
Sam Altman Returns to OpenAI: How the Chaos Changes the AI Field
News
Article
Digital Experience
OpenAI Names Sam Altman CEO 5 Days After It Fired Him
News
Article
Digital Experience
Microsoft Hires Sam Altman as CEO of Advanced AI Research Team
News
Article
Digital Experience
OpenAI Board Fires CEO Sam Altman
News Analysis
Article
Digital Experience
OpenAI Pauses ChatGPT Plus Subscriptions for New Users
News
Article
Digital Experience
OpenAI Launches GPT-4 Turbo, Pioneering New Era of Personalized AI
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For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
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