Articles
Adobe updated its customer experience management software suite, Facebook moves into the CRM space with acquisition and more CX news.
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From repeated assurances that "your call is very important to us" to an anonymized stream of corporate communications … Isn't there anything that can put some humanity back into collaboration and communications? The quantified self – breaking down human behavior into data sets – could help companies inject some personality
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It didn't take long for Instagram to capture our hipster hearts. Even brands are getting in on the action now.
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The rise of social media has radically altered the state of customer communications. Organizations now have unparalleled insight into customer wants, needs and -- more importantly -- into their perspectives. But consumers have gained a tremendous amount of influence, with social networks literally giving a global voice to every customer.
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The world is pretty much resigned to a slightly bigger screen as being the highlight of Apple's new iPhone release.
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In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle ).
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Social media moves so fast, it's hard to keep up.
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The prevalence of mobile devices in the workplace has moved security to the top of every IT manager’s list. Get Smart With Mobile Security Previously we mentioned that security company Symantec was going to start offering free online software and services to protect data on smartphones. Soon after, its
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