Articles
Tag: starbucks
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Facebook Acquires Kustomer for Reported $1B, Adobe Adds AI to Magento & More News
Adobe updated its customer experience management software suite, Facebook moves into the CRM space with acquisition and more CX news.
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Reach Out and Touch for Better Collaboration, Customer Experiences
From repeated assurances that "your call is very important to us" to an anonymized stream of corporate communications … Isn't there anything that can put some humanity back into collaboration and communications? The quantified self – breaking down human behavior into data sets – could help companies inject some personality
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Big Brands on Instagram: Best Practices for Engagement
It didn't take long for Instagram to capture our hipster hearts. Even brands are getting in on the action now.
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Interview: Michael Orbach from Cascadia Capital on the Evolving Customer Experience Market
The rise of social media has radically altered the state of customer communications. Organizations now have unparalleled insight into customer wants, needs and -- more importantly -- into their perspectives. But consumers have gained a tremendous amount of influence, with social networks literally giving a global voice to every customer.
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Will iOS 6's Passbook App be the iPhone 5's Big Feature
The world is pretty much resigned to a slightly bigger screen as being the highlight of Apple's new iPhone release.
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Social CRM and the Product Development Lifecycle
In my last article, I provided an overview of social CRM and walked through a core use case -- customer service (see How Social CRM Improves the Customer Service Lifecycle ).
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Social Media Minute: Twitter Account Ownership, Foursquare's Civic Incentives
Social media moves so fast, it's hard to keep up.
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Mobile Enterprise: Data Encryption for the Smartphone
The prevalence of mobile devices in the workplace has moved security to the top of every IT manager’s list. Get Smart With Mobile Security Previously we mentioned that security company Symantec was going to start offering free online software and services to protect data on smartphones. Soon after, its
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