Articles
Tag: supply chain
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Holiday CX Lessons Learned: An Operating Guide for the Future
Holiday seasons always have backorders, bottlenecks and sold-out hot products. Yet 2021 trumped them all. Here's what we learned
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Machine Learning Trends for Marketers to Watch in 2022
Machine learning research is progressing at a startling pace, with downstream implications for marketers and businesses alike.
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Are Supply Chain Shortages Damaging Your Brand's Customer Experience?
Logistical interruptions are causing supply chain shortages across multiple industries. What can brands do to keep customers happy in these circumstances?
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It's National Black Business Month. Let's Talk Supplier Diversity
When businesses look to improve diversity and inclusion efforts, they typically focus on the recruitment process. But another area worth exploring is suppliers.
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Why Marketers Are Thinking Globally and Acting Locally
As brands look for more worldwide growth, localization of marketing campaigns as well as products is becoming more important to success.
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What Customer Experience Looks Like in the 2021 Supply Chain
A look at some of the factors supply chain experts see as critical in maintaining and building CX in the year ahead.
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Delivering Customer Experience in the Supply Chain
Supply chain management used to be all about cost control. But like many industries before it, supply chain now competes on the customer experience it delivers.
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Meet the Middle Man in the Modern Ecommerce Supply Chain: Content
Technology has opened up new ways to get a product from the manufacturer to the consumer, but that doesn’t mean it's easy.
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7 Critical Elements of a Successful Supply Chain
The most important elements of a successful supply chain according to the experts.
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Business Innovation Is Moving to the Edge
Supply chain management is taking advantage of technologies like blockchain, IoT and cloud computing to deliver new value to customers.
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Transform the Global Supply Chain with Multi-Party Innovation
How can companies ensure their products are ethically sourced without contributing to even greater corruption and economic hardship?
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Worried About the Amazon Effect? Let Data Show You the Way
The Amazon Effect is palpable, and is impacting businesses small and large.
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How Amazon's Robot Army Is Driving Customer Experience
I bought a Fitbit Charge 2 last month from Amazon. As I researched models online, I received an offer for an Amazon Prime trial, including free shipping and more, so I signed up. The Fitbit shipped that day and arrived on my doorstep the next — talk about instant gratification.
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How Supply Chains Deliver the Ultimate Customer Experience
If you're like me, salt, carbs, pizza, wine and chocolate make up your five food groups. Which means, like me, you probably don't think too much about the safety of what you are consuming. But we all should.
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