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Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

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The Overlooked Owned Channel Sitting in Every Inbox
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How to Win a CMSWire IMPACT Award. Inside the Application Playbook
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What Is Customer Experience (CX) and Why Does It Matter Today?
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Culture Eats Strategy, But CMOs Decide What’s on the Menu
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How WellSpan Humanizes Healthcare Through Digital Experience
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Some Consumers Find Zero Benefit With AI in Customer Service
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Untrained Customer Service Agent? Nope. Untrained AI? Nope.
A red wooden figure stands on a red bridge connecting two stacks of wooden blocks, linking a line of neutral-colored figures to the other side — symbolizing leadership, connection and bridging gaps in decision-making.
Social Proof and the Confidence Gap: What CX Leaders Can Learn From B2B Buyers
Two horses standing close together in a grassy field appear to be playfully “talking” or laughing with their mouths open, showcasing expressive faces and messy manes.
Your Boss Needs a New CX ROI Language: The Customer Asset Model
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Articles Tagged "Text Analytics"

Feature
Article
Information Management
Why Enterprise AI Needs Human Intervention
Editorial
Article
Information Management
2016 Contributors of the Year: Martin White
Editorial
Article
Information Management
Text Mining: An Opportunity Ripe for Enterprise Search Vendors
Feature
Article
Big Data
What Analytics Vendors Can Tell You About the US Presidential Election
Feature
Article
Customer Experience
Sifting Through Text to Find What Customers Want
Feature
Article
Big Data
The Dollars and Sense of Sentiment
Feature
Article
Big Data
What Do You Know About the $1B Global Text Analytics Market?
Feature
Article
Customer Experience
Temis Acquires i3 Analytics to Boost Text + Data Mining
Feature
Article
Customer Experience
Crowdsourcing the Voice of the Customer Through Feedback Management
Feature
Article
Customer Experience
Clarabridge and the Intelligent Customer Experience
Feature
Article
Customer Experience
SDL Turns Multilingual Big Data into Big Text: Integrates Machine Translation with Text Analytics
Feature
Article
Customer Experience
Text Analytics: What are They, Why are They Important to CXM?
Feature
Article
Information Management
Smart Content Reviewed: Text Analytics & Semantic Content Enrichment
Feature
Article
Document Management
kCura Tackles the Challenge of Big Data
Feature
Article
Web Experience
San Francisco's Sentiment Analysis Symposium Spotlights Industry Visionaries
Feature
Article
Enterprise CMS
Multilingual Search Blooms with Rosette 7
Feature
Article
Social Media
Report: Why You Need to Understand Text Analytics' Rising Importance
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

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About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of digital customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, is home for AI practitioners and forward thinking leaders focused on the business of enterprise AI.

Join the Community
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Advertising