Articles
Tag: voc 2020
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Fuel Your VoC Program With These 8 Tips
As long as you’re soliciting customer feedback and then acting accordingly, your efforts will be rewarded.
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Despite Obstacles, CX Practices Are Trending in the Right Direction
Customer experiences are clearly trending up in both the pace of evolution and the importance being placed on them at the business level.
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Empathy Fuels Today's VoC Programs
Empathy was little more than an infrequently used catchphrase in the VoC conversation before COVID-19. Now it is inexorably tied to VoC initiatives.
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