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Tag: warby parker

  • Warby Parker CEO: Great CX Starts With Happy Employees

    Warby Parker CEO: Great CX Starts With Happy Employees

    I wear glasses ... and have always been frustrated by the exorbitant cost of both frames and lenses. So I was happy when I had the chance to meet Neil Blumenthal, co-founder and co-CEO of Warby Parker, a lifestyle brand with a lofty objective: to offer designer eyewear at

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  • Forget the Channel: Just Focus on the Customer #BRITEconf

    Be customer experience focused and channel agnostic. Solve problems. Keep trying to make the customer experience better. Recognize that the boundaries between the physical and digital have blurred. Disrupt or be disrupted. Those are some of the key messages from the BRITE '14 Conference at Columbia University in New York

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