The Wire (Page 232)

Orium, the leading composable commerce specialist in North America, today announced it launched Composable UI, its open source composable commerce accelerator. Built on the foundations of the award-winning accelerators from Orium, this open source project can be found on Composable.com and is designed to help brands learn how to build a modern composable ecommerce storefronts with best-in-class technologies and best practices.

Sprinklr (NYSE: CXM), the unified customer experience management (Unified-CXM) platform for modern enterprises, today unveiled more than 100 new capabilities, including AI and generative AI-powered capabilities, as part of the company’s spring platform release (v. 18.5) during Customer Contact Week (CCW) Las Vegas. Release 18.5 continues to support Sprinklr’s momentum in the customer service and CCaaS market with more than 110 new capabilities added to the Sprinklr Service Product Suite.

Totango, Inc., the industry's only Composable Customer Success platform that helps companies deliver fast time to value, has announced Totango In-App, a new product advanced by the acquisition and integration of Lou, an in-product experience builder and digital adoption platform. Launching via closed beta next month, Totango In-App will build off the success of Lou, which helps fast-growing businesses scale self-serve user onboarding with product tours, drive product adoption with in-app announcements, capture customer feedback with surveys, trigger helpful product hints, and more without writing a line of code. "Creating more value through each stage of the customer journey is the key to retaining and growing your customer base, especially in an economic environment in which companies face unprecedented pressure to quickly and continuously prove the value of their products and services," said Alistair Rennie, CEO of Totango. "In-app communication provides a real-time, personalized channel to deepen engagement and guide customers throughout that journey.

Elementor 3.14 introduces the next phase of Elementor AI, which includes image generation. With Elementor AI you can describe the images you want to create, enhance existing images, customize and edit to adjust their size, and more.

Hotjar, the leading Product Experience Insights platform, introduced Hotjar AI. Hotjar AI is designed to help users find the insights they need with a research assistant that is immensely intelligent and works around the clock at lightning speed.

MACH Alliance, the not-for-profit industry body that advocates for open and best-of-breed enterprise technology ecosystems, has announced the launch of its Women in MACH mentorship program. A unique MACH Alliance member benefit, mentorship is one of three core pillars in 2023 for the Women in MACH movement, which has become an integral part of the MACH Alliance’s roadmap.

CCaaS Plus AI The goal of our partnership with Google Cloud is to continually find new ways to transform customer and employee experiences. Today, we’re announcing a range of AI and automation advances that will enable customers of the Avaya Experience Platform™, our CCaaS solution, to take greater advantage of conversational and generative AI.

Omnicom (NYSE: OMC) today unveiled Omni Assist, the inaugural Generative AI capability enabled by a first-mover partnership with Microsoft. Omnicom is the first agency holding company to have enterprise access to the latest Open AI GPT models.

The rising trend towards digitalization, coupled with extensive adoption of smartphones, and the internet, is propelling the growth of the market. The global Application Management Services Market is forecast to reach USD 55.87 Billion by 2026, according to a new report by Reports and Data.

Clinch, the leader in dynamic ad serving and personalization and creator of Flight Control, the Omnichannel Campaign Activation Platform, for its Dynamic Creative Optimization (DCO) offering, announces a global partnership with dentsu, one of the world's largest marketing and advertising networks. The new partnership includes complete access to Clinch's SaaS platform Flight Control which improves operational efficiency and fosters cross-functional and end-to-end collaborations.