The Wire (Page 300)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Customer Experience
Sourcepoint Launches Vendor Trace
Jan 25, 2023
Sourcepoint, the data privacy software company for the digital marketing ecosystem, today launches Vendor Trace to provide publishers and brands with an easy way to monitor downstream vendor behavior on their websites. Vendor Trace, the new dashboard that forms part of Sourcepoint’s consent management platform, is a searchable, interactive flowchart.
Press Release
Digital Marketing
Simon Data Launches Activate
Jan 24, 2023
Simon Data, the market-leading Customer Data Platform (CDP), announced today the launch of Simon Activate, a solution that gives marketing teams the ability to quickly and easily build advanced custom audiences by unifying customer data from their Cloud Data Warehouse (CDW) along with additional sources. While traditional CDPs require a high degree of data and integration resourcing to see value, Simon Activate’s unique approach enables companies to create an actionable 360-degree customer view in days or weeks.
Press Release
Digital Experience
Blue Wheel and Retail Bloom Announce Merger to Form Top Omni-Channel Digital Commerce Agency
Jan 24, 2023
Blue Wheel, an omni-channel digital commerce agency with over a decade of experience, and Retail Bloom, an ecommerce marketplace agency, today announced their merger to form the joint venture, Blue Wheel. With the financial backing of Longshore Capital Partners, a private equity group out of Chicago, this new partnership enhances Blue Wheel's range of services and breadth of experience across the omni-channel landscape.
Press Release
Digital Experience
Hero Digital Acquires Omnichannel Commerce
Jan 24, 2023
Hero Digital, a leading customer experience transformation company, today announced its acquisition of Omnichannel Commerce, a digital consultancy focused on delivering cross-cloud solutions in e-commerce, order, and subscription management for fast-growth and enterprise brands. The addition of Omnichannel Commerce will accelerate Hero Digital's existing commerce expertise while deepening its strategy capabilities and strengthening its ability to deliver commerce systems that are powered by Salesforce.com and our other commerce partner platforms.
Press Release
Customer Experience
Gainsight and Productboard Partnership Puts Customers at the Center of All Product Decisions
Jan 24, 2023
Gainsight, the platform for Durable Growth™, and Productboard, the leader in product management software, and today announced a bi-directional integration between Gainsight CS and Productboard that helps Product and Customer Success teams collaborate to drive customer satisfaction and guide roadmap strategy. With this integration, Customer Success teams can send customer product feedback from Gainsight directly into Productboard and track their customer product requests throughout the entire lifecycle.
Press Release
Digital Experience
DMI Aquires Simplex Mobility
Jan 24, 2023
DMI, a global leader in digital transformation and managed services, announced today that it has acquired Simplex Mobility ("Simplex" or the "Company"), a leading provider of asset and expense management software. Simplex provides a centralized platform that manages all aspects of a customer's mobile ecosystem including inventory management, help desk support, and cost optimization.
Press Release
Digital Experience
Genware Announces New CEO to Become Premier Global Data and Analytics Products and Services Provider
Jan 24, 2023
Genware Computer Systems announced the appointment of Mr. Christopher Rowlison (CR) as CEO of the Company.
Press Release
Customer Experience
Emplifi Integrates Snapchat for Improved Analytics and Marketing Measurement
Jan 24, 2023
Emplifi, the leading unified customer experience (CX) platform, today announced an integration with the visual messaging app, Snapchat. This initiative will allow customers using Emplifi’s Social Marketing Cloud the opportunity to measure and manage their organic Snapchat content on the platform, without leaving the Social Marketing Cloud.
Press Release
Customer Experience
SugarCRM Debuts New Digital Self-Service Capabilities
Jan 24, 2023
SugarCRM, provider of the award-winning AI-driven CRM platform, today introduced powerful new digital self-service capabilities to help business-to-business sellers keep pace with customer demands. According to a Gartner® report, “80% of B2B sales interactions between suppliers and buyers will occur in digital channels by 2025”. 1 Sugar’s new self-service capabilities empower customers to self-serve and connect with brands via 24/7 anytime, anywhere access, with speed and convenience via desktop or mobile devices.
Press Release
Digital Marketing
Introducing Marigold: The First Martech Company to Deliver Relationship Marketing Solutions that Drive Lifetime Loyalty
Jan 23, 2023
Today, CM Group CEO Wellford Dillard introduced Marigold, which brings together the company’s global, cross-channel email and martech solutions, technologies and services under one brand. Marigold’s offerings are united by a singular mission and focus: to deliver world-class relationship marketing solutions that enable customers around the world to grow, scale and future-proof their businesses.