The Wire (Page 329)

Stay up to date in the world of customer experience, support, design, marketing, contact centers, and data management with 'The Wire' on CMSWire. We pull together the latest press releases, providing a one-stop hub for professionals seeking to elevate their strategies and stay on the pulse of cutting-edge trends, product releases, acquisitions, funding and more. Whether you're looking to transform customer interactions, optimize marketing campaigns, or make data-driven decisions, 'The Wire' connects you to the information you need.
Press Release
Digital Experience
Talkdesk Brings Low-Code and No-Code to Every Aspect of the Contact Center
Nov 17, 2022
SAN FRANCISCO--( BUSINESS WIRE)-- Talkdesk®, Inc., a global cloud contact center leader for customer-obsessed companies, today introduced Talkdesk Automation Designer™ and Talkdesk Workspace Designer™, the latest additions to the Talkdesk Builder suite of low-code and no-code customization tools that enable organizations to easily develop and customize their ideal contact center. With heightened customer expectations, rising software development costs, a shrinking developer talent pool, and unpredictable macro environment, companies can find it hard to keep pace and almost impossible to get ahead in the race to deliver ever-better customer experiences (CX).
Press Release
Customer Experience
Clearbit Enhances Pipeline Discovery and Capture With Integration of G2 Buyer Intent Data
Nov 17, 2022
SAN FRANCISCO--( BUSINESS WIRE)--Clearbit, a leader in B2B marketing intelligence, today announced they have built a new integration to support G2 Buyer Intent data in their platform. For marketers, actioning G2 Buyer Intent alongside Clearbit’s company intelligence and audience management enables them to better engage the right companies at the right time.
Press Release
Digital Experience
Cision Acquires Media Monitoring & Technology Leader Factmata
Nov 17, 2022
Cision, a global comprehensive communications platform, has acquired Factmata Limited, an advanced social and news media monitoring and analytics product that uses AI to identify and track narratives online through articles, blogs, tweets and other social chatter, highlighting the ones that could either help or hurt brand reputation and value. "As the communications landscape is rapidly changing, it's more important than ever as a professional to be able to do more than simply react as news develops. Factmata's unique expertise is helping brands and organizations identify risky narratives earlier and more reliably than a human can.
Press Release
Customer Experience
Contentstack Raises $80 Million Series C Co-Led by Georgian and Insight Partners to Accelerate the Path to Composable for Enterprise
Nov 16, 2022
LONDON--( BUSINESS WIRE)--Contentstack, the Content Experience Platform (CXP) category leader and composable architecture pioneer, today announced $80 million in Series C funding. Georgian and Insight Partners co-led the round with participation from Illuminate Ventures.
Press Release
Digital Marketing
Hotjar Acquires UX Research Platform PingPong to Help Businesses Empathize With Users
Nov 16, 2022
Today, Hotjar, the leading Product Experience Insights platform, has acquired UX research platform PingPong to bring user research capabilities to its customers. Hotjar builds solutions for product teams to empathize with and understand their users beyond what is possible with traditional analytics.
Press Release
Customer Experience
Fast Simon Launches Personalization at Scale for Targeted Audiences
Nov 15, 2022
LOS ALTOS, Calif., Nov. 15, 2022 (GLOBE NEWSWIRE) -- Fast Simon, the leader in AI-powered shopping optimization, today announced the availability of its Audiences - Personalization at Scale. By creating an integrated approach for targeted audiences, eCommerce merchants can design a total personalized shopping experience by type of customer and measure the impact of campaigns for current and future shopper groups.
Press Release
Digital Experience
Panthronics Extends NFC Reader Portfolio
Nov 15, 2022
Panthronics AG, a fabless semiconductor company specializing in high performance wireless technology, has extended its portfolio of high-performance NFC reader ICs with two new products, giving OEMs new options to design NFC capability into IoT devices and embedded and mobile computing systems. The new PTX105R reader for IoT and consumer electronics devices features a streamlined RF system which allows Panthronics to offer the PTX105R at a highly competitive unit cost.
Press Release
Digital Experience
Gamma Selects Dubber for Intelligent Recording on Microsoft Teams
Nov 15, 2022
Dubber Corporation Limited (ASX:DUB), the leading conversational intelligence and unified recording platform for service providers and their customers globally, is pleased to announce it has been selected by Gamma Communications plc ("Gamma"). Gamma can now provide intelligent call recording as a service, applicable for general business and regulated compliance requirements, plus Dubber's leading conversational AI on Microsoft Teams.
Press Release
Digital Experience
Alif Semiconductor and Telit Collaborate on Machine Learning and Wireless Cloud Connectivity Solutions
Nov 15, 2022
Alif Semiconductor, supplier of low-power, secure, AI/ML-enhanced fusion processors and microcontrollers (MCUs), today announced collaboration with Telit, a global leader in the Internet of Things (IoT), to deliver developer kits that provide cloud-connected hardware and software reference designs for a wide variety of distributed and IoT edge applications. The kits focus on connected AI/ML-enhanced vision, voice, vibration, and sensor applications such as AI cameras, smart home, city infrastructure, biometric access control and wearables.
Press Release
Digital Experience
Dolphin Entertainment Adds Influencer Marketing Powerhouse Socialyte
Nov 14, 2022
Dolphin Entertainment, Inc. (NASDAQ: DLPN) has brought leading influencer marketing agency Socialyte into its family of best-in-class entertainment marketing agencies. New York-based Socialyte joins Los Angeles-based influencer marketing agency Be Social within Dolphin, alongside preeminent Entertainment PR firms 42West, Shore Fire Media and The Door, and creative agency Viewpoint.