AI in Call Centers(Page 170)

If the Customer Really was King

Next Stop, The Cognitive Business Era

Amazon Opens a Physical Bookstore, More to Come?

News to Use: Trump Wins (in Media Mentions)

IBM Gears Up to be a Big Data Hub

Former HubSpot CMO Lands on Startup Board

IBM Yucks It Up With Artificial Humor

Worst Innovation Ever?

The Case(s) of the Data-Driven Customer Experience

Search and Navigation Interconnections

Week in Review: Digital Marketing Hubs + Internet of Terrible Things

Marvin Minsky and the Use Case for Artificial Brilliance

Facebook Plans to Roll Out ‘Reactions’ in the US

Thanks Microsoft: A Free Deep Learning (aka AI) Toolkit

Cortana Does Her Best Imitation of Your Mom

Twitter's New CMO In 7 Tweets and 1 Blog Post

What the Bendy Straw Can Teach You About Universal Content

What to Trust for SEO in 2016

Let Customers Decide in a Push Me, Pull Me World

4 – No, Make that 5 – Twitter Execs Exit

Synchrony’s Toni White: Target Both Boomers and Millennials

World Forum: AI Should Automate ‘White-Collar’ Work

News to Use: New DevOps Firm in Seattle

How Automotive Industry Strategy Is Influencing CX

Retailers Explore the Future at the NRF's Big Show

How Marketers Can Make the Most of Instagram

IBM Adds to its Predictive Might, Acquires IRIS Analytics