AI in Call Centers(Page 257)

The Five Point Plan for Customer Success without Boundaries

Forrester's Mobile Mind Shift Index Shows How Ready Customers are for Mobile

Designing for Community: Mastering the Art of Narrative

The Future of Social Analytics and the Customer Journey

Google Now Arrives on iOS to Challenge Siri as your iPhone's Favorite Information Source

Altimeter Group Report: How Can Companies Feed Their Content Marketing Needs?

Sitefinity 6.0 Supports Responsive Design, Mobile Websites, Apps

Four Steps for Making Social a More Useful Part of Your CRM

BlackBerry Q10 Sells Out in U.K. Pre-Launch Event, Now the Tough Test Begins

Advertisers Prefer Third Party Audience Data, Audience Targeting Goes Mobile

How Do You Know You Do Not Have a Strategy?

Responding to Users, Pinterest Adds Back Some Changes, Unveils New Ones

Samsung's Budget Galaxy Tab 3 an Entree for the Nexus 11

This Week: The Adoption Obsession + 4 Steps to Lead Your Community

How Apple Can Put the Wow-Factor Into iOS 7

Tweet Jam Recap: Challenges + What Comes Next for Customer Communities #CXMChat

Tweet Jam Recap: The Purpose and Value of Customer Communities #CXMChat

Google Snaps Up Wavii For Natural Language Search

Betaworks Acquires Instapaper, Enhancements Are Expected To Continue

Facebook Invests in Mobile App Development With Parse Acquisition

What Are the 25 Most Engaged Brands on Twitter?

PICT Aims to Improve the Power of the Image in Online Shopping

Adobe Digital Marketing Survey Promotes Strategic Approach to Optimization

Joomla! 3.1 Released, Includes Integrated Tagging

Report Highlights Need for Alignment Across Customer Experience, Customer Service, Social Channels

LinkedIn Creates Super-Integrated Contacts App for iPhone

Optimizing the Mobile Experience for Coupon Redemption