AI in Call Centers(Page 278)

Voice Calling is Now Part of iPhone Facebook Messenger App

TrendSpottr Offers Alerts of Pre-Viral Trends

Gartner: Worldwide Mobile Ad Revenue to Pass $11 Billion in 2013

Research: How Paid Search Did in 2012 Retail Season

Digital Savvy CMOs Talk About the Future of Digital Marketing

Forrester's Customer Experience Index: The Good, The Bad and the Poor

RIM Revs Up For BlackBerry 10 Launch With Apps and NFC

Forrester Predicts Mobile Payments to Reach $90 Billion by 2017

Data Savvy Marketers Will Own 2013

Ektron OEMs the Aloha HTML5 Editor for its Web Content Management System

Struggling with Content Marketing? Here's What to Do Now

Mobile App of the Week: Credit Card Scanning with Netswipe

Owned it Social Platform Aims to Improve Online Shopping Revenue

Graph Search Unveiled by Facebook to Improve Social Relevance

IBM Software Targets the 'Omni-Channel' Customer Experience

BlackBerry 10 Has the Apps, Still Needs a Miracle

New Oracle Survey Says Customer Service Still Key to Retail

Facebook Advertising Works - If You Don't Make These 3 Mistakes

Video Portal Provider Qumu Adds Speech Search

Survey: Mobile Optimization Excites Digital Marketers

Retailers Retool for Cross-Channel Shoppers

Branch: A New Social Network Aiming to Improve Conversation

Android Dominates Burgeoning US Smartphone Market

Cisco: A Learning Social Community

Gartner Report: PC Shipments Down 5% in Fourth Quarter 2012

5 Customer Feedback Trends for 2013

Adapt Business Process Improvement for Customer Experience