AI in Call Centers(Page 289)

Brightcove Updates App Cloud: New Plug-in Architecture, Push Notifications

IBM's Larry Bowden: Social Media, Sentiment Analysis, Rich Media Help Break Down CIO/CMO Silos

Mobile App of the Week: Manage Documents, Photos & More with Evernote

LTE-Equipped iPad 4 and iPad Minis Go Onsale Today

Customer Behavior Can Unlock the Marketing Kingdom

Throw Away Excel: Dachis Group Offers Collaborative Reporting

Marketo's New All-in-One Marketing Ecosystem: LaunchPoint

Get Satisfaction Adds Marketing, Feedback Features to Free Customer Engagement Platform

RadiumOne Strikes Blow Against Selling Consumer Data Behind Publishers' Backs

InboundWriter Introduces Enterprise Version to Hone Online Content

Yandex iPad App Debuts, Opens Search Results in a New Tab

Adobe Goes Primetime to Bring Broadcast TV Online

Clicking Through: Consumers Click on Related Links More than Social Shares

SAP Launches Customer Experience Revolution #SAPTechEd

Social CRM Is Not A Strategy - But You Do Need A Strategy To Succeed

Report Focuses on Mobile Workers' Trends and Usage

The Future of Content Marketing Will Require a More Reliable Infrastructure

Amazon's 8.9-Inch Kindle Fire HD Shipping Today

Summary of: 'Planning for the Lifecycle of Your SharePoint 2013 Website' #spc12

DataSift Partners with bit.ly for Social Insight

Summary of 'Creating Your Brand in SharePoint 2013 On-Premises or In the Cloud' #spc12

Consumerization of IT: B2B Buyers Edition

SAP Unveils Windows Phone 8 Apps & New Enterprise Security App For Windows 8 #SAPTechEd

Facebook App of the Week: The Static HTML iFrame Facebook Tab

Movable Type Releases 39 Plug Ins, Includes Social, Analytic, Editing Enhancements

Syncplicity, SlideShark Integrate to Provide Real Time, Mobile Power Point Presentations

Chasing Social Reach: Want to Play Follow the Leader?