Does It Matter Which Customer Experience Metric You Choose?
Why Most Customer Feedback Analysis Tools Suck & How to Fix This
Alyona Medelyan is co-founder and CEO of Thematic, where she helps companies apply advanced text analytics to customer feedback data such as survey responses, comments on social media and forum posts. Medelyan, PhD, specializes in extracting meaning from text. She is a consultant in natural language processing and machine learning, and speaks internationally on these subjects.