Editorial
Customer Experience
3 Ways to Close Gaps in the Customer Journey
Bernard is passionate about helping organizations to successfully engage their audiences to orchestrate the best customer experiences across channels. A seasoned enterprise software professional, Bernard has held various product strategy, product management, and product marketing roles in the past twenty years. Currently, he is the head of global solutions marketing for the SAP Hybris Marketing solution. Prior to joining SAP, Bernard held database marketing and marketing operations roles at American Express and Wells Fargo Bank.