Carrie Melissa Jones

Contributing Author
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Customer Experience, Community Management

Carrie Melissa Jones is a community leader, entrepreneur and researcher who has been involved with online community leadership since the early 2000s. She is currently the CEO of Gather Community Consulting. Prior to Gather, she served as COO and Founding Partner of CMX, the hub for over 20,000 community professionals. Over the course of her career, she has trained, advised, presented to and shared ideas with leaders of thousands of the world’s leading online communities.

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For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.


Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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