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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

News

Customer Experience

ChatGPT Launches Subscription Plan, Crisp Acquires Integral Group, More News

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Customer Experience

Combining Self-Service, Chat and Phone Support: A Winning Strategy for Customer Service

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Customer Experience

Customer Data, Analytics Top Priorities for Customer Service Leaders

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Digital Marketing

5 Ways to Make Your Marketing Emails More Personal — Without Personalization

Customer Experience

CMSWire Contributor Q&A With Kellie Capote: Making CX Less 'Squishy'

Customer Experience

From Appetizers to Airplanes: How My Experiences Shaped CX Design Strategies

Customer Experience

23 Minutes, 4 Seconds, 1 Canceled Subscription, 1 Poor Customer Experience

Digital Marketing

Signed up for 100 Marketing Emails. Here's What I Learned

Customer Experience

What Can Southwest Airlines Do to Restore Customer Trust?

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Derek Walter

Freelance writer
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Clovis, Calif.
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Digital experience, customer experience
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Derek Walter is a freelance writer in Northern California. He is the author of Learning MIT App Inventor: A Hands-on Guide to Building Your Own Android Apps. His online home is derekwalter.com.

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Derek’s Recent Articles

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Digital Experience
Google's New Cloud TPU Chips Prepare for an 'AI First' World
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Digital Experience
Google Boasts It Has the Best AI, Analytics at Cloud Next Conference
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Digital Experience
SDL Enhances Computer-Assisted Translation, Pins Future on Improved DX
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Digital Experience
SDL Reveals New Global Content Management Solutions
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Digital Experience
Andrew Beale: Constantly Ask Yourself 'How Can We Do This Thing Digitally?'
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Digital Experience
Anna Murray: Digital Leaders Should Adapt & Be Ready for Anything

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

Get the CMSWire Mobile App

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