Latest Articles by Dom Nicastro

Figma Make Adds Custom Model Context Protocol & 6 New Connectors

Zoom Virtual Agent 3.0 Adds End-to-End AI Resolution for Customer Service

AUI Acquires CX Start-up Quack AI in $15M Deal to Expand Agentic AI for Customer Service

SAP’s New AI Agents Aim to Fix the Work Behind the Customer Experience

Conductor Embeds AI Content Tools in Acquia CMS via OEM Deal

Agentic Customer Experience Ambition Is Rising — Enterprise Readiness Isn’t

Verint Adopts Unified Brand After Calabrio Merger

Qualtrics Taps CrowdStrike to Safeguard AI-Driven Customer and Employee Experience

CX Leader of the Year on Rethinking NPS, Agent Experience and Surveys

Insights, Infrastructure and AI: What Real CX Maturity Looks Like

Medallia’s AI Bet in Vegas: Can Customers Move From Insight to Action?

Genesys Launches LAM-Powered Agentic Virtual Agent

The Chief Marketing Officer Super Bowl: Patriots vs. Seahawks

8x8 Reports Surge in AI-Powered CX Platform Adoption

Ibexa Announces AI Orchestration Layer, Unification of 5 Martech Brands Under Ibexa Umbrella

Qualtrics Names Jason Maynard CEO Amid AI Push

Sitecore Names 213 Digital Experience MVPs for 2026

ai12z Launches 'Vibe Coding' for No-Code AI Assistants

Decagon Triples Valuation to $4.5B With $250M Series D

Coveo Posts Record Bookings in Q3 FY 2026

Figma Integrates Anthropic’s Claude to Generate Diagrams Inside FigJam

Drupal CMS 2.0 Adds Visual Builder for Marketers

Digital Experience Platforms (DXPs): Your 2026 Comprehensive Guide

Optimove Launches AI Content Decisioning Agent

Verndale Acquires Amp's Product Experience Division

Liveops Launches LiveNexus AI Platform for CX Modernization

CrafterCMS Brings AI Automation to the Digital Experience Stack