Latest Articles by Dom Nicastro

What 2025 Revealed About AI Readiness Across Marketing and CX

Why Marketing and CX Need Fewer Dashboards and Better Decisions

The Most Dangerous Force Brands Face: Customer Indifference

When AI Became Real in Commerce — and Why Experience Still Won

AI Entered the Digital Experience Stack in 2025. Reality Followed.

The CX Reckoning of 2025: Why Agent Experience Decided What Worked

What CX Leaders Miss When They Design Without Heart

Email’s Enduring Advantage in an AI-Disrupted Marketing World

What's Ahead for Customer Experience Leaders in 2026?

Stop Debating CX Metrics and Start Fixing What’s Broken

Zendesk Acquires Unleash for Generative AI, RAG Knowledge Search

Five9 Names Amit Mathradas Its Next CEO

Conductor Launches ChatGPT App for AI Search Intelligence

Salesforce Signs Deal to Acquire Qualified, Adding Agentic Marketing to Agentforce

Beehiiv Launches Automations v3 Workflow Builder for Publishers

Rezolve Ai Acquires Crownpeak for $90M to Expand AI Commerce Platform

Cvent Acquires Goldcast to Automate Event-to-Video Workflows

PolyAI Raises $86M Series D for Enterprise Voice AI

Outset Raises $30M Series B for AI-Native CX Platform

Cresta Launches Command Hub for Human-AI Contact Centers

UiPath & Talkdesk Partner on AI-Powered CX Automation

Lucidworks Adds Query-Time Commerce Data to Search Platform

The Marketing Reality Check CMOs Need: Emojis, Awareness and AI Won’t Save You

Acquia Launches AI Agents in SaaS CMS for Content Automation

Kustomer Adds Automation, Observability Assistants to CX Platform

Gradial Raises $35M Series B to Scale Agentic Marketing Automation

The Digital Experience Show's Biggest Moments of 2025