Latest Articles by Dom Nicastro

Pantheon Launches Next.js GA, Eyeing AI Agents and the Future of Web Infrastructure

Webflow Opens Next-Gen CMS to All Customers — and Bets Big on AI Search Visibility

HubSpot Launches AEO & Expands AI Agents in Spring 2026 Spotlight

Oracle Launches 5 Agentic AI Applications for Customer Experience

Canva Acquires Simtheory and Ortto, Pushes Into Agentic AI and Marketing Automation

Sprinklr Ships Spring '26 Update With AI Agents, Copilots and Governance Tools Across CX Suite

Five9 Appoints Jay Lee as Chief Marketing & Growth Officer

Meet EmDash, the Cloudflare CMS and WordPress 'Spiritual Successor'

HubSpot Shifts Breeze AI Agents to Pay-per-Result Pricing

Cyara Brings AI Agent Testing to the Contact Center

GetVocal Launches Control Center for AI Customer Experience

Kontent.ai Adds Expert Agents to Agentic CMS

Notch Raises $30M Series A for Regulated AI Platform

WordPress.com Enables AI Agents to Write & Manage Content

The Ground Floor of CX: Lessons From Chime's Contact Center and the PGA Tour

Can Qualtrics Close the Customer Experience Execution Gap?

Exploring the Component Content Management Systems Landscape in 2026

6 Must-Haves for a Better Solution to Structured Content Authoring

Spectrum & RingCentral Launch AI Contact Center Suite

Adobe CEO Shantanu Narayen to Step Down After 18 Years

Webflow Acquires Vidoso.ai to Solve AI Marketing's Brand Problem

Sprinklr Reports 'Turning Point' Year as Customer Experience Reaches 'Inflection Point'

Mozark Raises $40M Series B for Digital Experience Testing

Zendesk Acquires Forethought for Self-Learning AI Agents

Talkdesk Launches Customer Experience Automation Operations Center

Salesforce Launches Agentforce Contact Center to Unify AI, Voice and CRM

Kustomer AI Brings Automation to Zendesk Helpdesks