Latest Articles by Dom Nicastro

Inside FedEx CX: Neil Gibson on Quality, Culture and Digital-First Service

Digital Experience Platforms (DXPs): What to Know in 2025

ServiceNow Launches AI Experience to Unify Enterprise Workflows

Quant Launches Agentic AI to Fix Broken Customer Service Loops

FTC's Historic $2.5B Settlement Forces Amazon to Rethink Customer Experience

Algolia Launches Agent Studio for Search-powered Enterprise AI Agents

Alchemer Acquires Chatmeter to Unify Customer Feedback

Netigate Acquires Mopinion for AI-Driven Customer Experience, Employee Experience Platform

Medallia and Adobe Expand Partnership With AI Agent Integration

Siteimprove & Optimizely Launch AI Agent Integration for Content Optimization & Governance

Google Pushes Standards for Agentic AI Commerce With AP2

Pantheon Launches Google Docs Content Publisher Tool

ASAPP Enhances GenerativeAgent Platform for Contact Centers

Optimizely Enhances Opal With AI Agent Orchestration Tools

The UPS Store’s CX Secret: Serve Two Customers, Not One

Genesys Turns Up the Volume on Agentic AI in Music City

RingCentral Acquires CommunityWFM for AI Workforce Management

CX Leaders Bet on AI, Yet Trust and Transparency Remain the Wildcards

Will Google's Antitrust Search Ruling Impact Marketing SEO Strategies?

HubSpot Unveils Data Hub, Breeze Agents and ‘The Loop’ at INBOUND 2025

The Digital Customer Experience Roadmap at Zoom

Framer Secures $100M Series D at $2B Valuation

Your New Digital Experience Design Gurus: The U.S. Government (What?)

LivePerson & AWS Integrate Contact Center Solutions for CX

Personalization Nation: How CX Leaders in the US Define Success

Thoma Bravo to Acquire Call Center Provider Verint Systems for $2 Billion

FTC Sues LA Fitness Over Membership Cancellation Barriers