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Customer Experience
Are You Overvaluing Quantitative CX Research?
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Customer Experience
How to Ace Customer Experience Leadership in Year 1
Gaby Moran, Director of Customer Experience at Workato, has been in the CX industry for the last 10 years, where she has helped some of the world's leading brands to implement CX programs and drive business change through direct customer feedback. She has spent the last 5 years focused on helping high-growth SaaS organizations leverage CX to reach their goals through customer-centricity.