Kellie Capote

Contributing Author
Kellie Capote avatar
Reporting from
Austin, Texas
Customer Experience

Kellie Capote is the Chief Customer Officer at Gainsight. Kellie has spent the last five years involved in building and leading the success organization at Gainsight. In her current role as CCO, she leads the post-sales organization at Gainsight that includes the CSM, Support, Professional Services and CS Ops & Scale orgs. She is deeply focused on driving positive business outcomes for their customers along with exceptional customer experience. She has a passion for the mission-critical role that CS plays within organizations as a growth engine for their business and is dedicated to helping define this vision and strategy for others.

Prior to Gainsight, Kellie has spent her career in customer-facing roles spanning across sales, account management and customer success, with a background in HCM. She has found her forever home in customer success at the intersection of what she is energized by most — forging prosperous customer relationships and professional growth for teammates.

Kellie and her husband live in Austin, Texas with their two daughters, ages 7 and 9.