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Customer Experience

CMSWire's customer experience (CXM) channel gathers the latest news, advice and analysis about the evolving landscape of customer-first marketing, commerce and digital experience design.

News

Digital Experience

Musk, Wozniak and 1,100 Others: 'Pause Giant AI Experiments'

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Editorial

Digital Marketing

Marketing Reinvention: 4 Big Lessons Learned Over 4 Decades

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Editorial

Customer Experience

AI’s Role in Digital and Retail Personalization, Part 3: Synchronicity for Exceptional Customer Experiences

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Digital Marketing

Why Marketing Leaders Need to Harness the Power of AI Now

Customer Experience

How Amazon Prime Created a Bad Customer Experience for Everyone Else

Digital Marketing

Verified Social Media Profiles Won't Give Marketers a CX Boost (Not Yet)

Digital Experience

7 Things on Adobe's Innovation Radar You Should Know About

Customer Experience

Examining the Current State of Consumer Data Privacy Legislation

Leadership

What I Learned About Learning From Career Failure

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

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Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

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Popular Articles

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Editorial Channels

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About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

.

Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

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