Mazen Ghalayini
CONTRIBUTING AUTHOR
Chicago
COVERS
Customer Experience
CONNECT
Mazen Ghalayini is a managing director with West Monroe and a member of the executive team and board of directors. He leads the firm’s Product & Experience Lab. Mazen is a creative, compassionate and collaborative leader with more than 15 years of business advisory, management and technology experience.
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Mazen's Recent Tweets
Tweets by @mazenghalayiniMazen's Recent Articles
- The 5 Customer Experience Waves You Should Be Ready to Ride in 2022 Dec 13, 2021
- Forget Digital Transformation – Just Become Digital Aug 6, 2021
- Align Your Customer Experience With a Higher Purpose Mar 5, 2021
- Converge Customer Experience and Digital to Thrive in 2021 Nov 19, 2020
- The Heart of What Customers Need Now: Human Connection and Experiences Jul 2, 2020
- Want to Differentiate Your Customer Experience? Create Value for All Stakeholders Mar 13, 2020
- The 3 Golden Rules of Customer Experience Nov 12, 2019
- Bring Your Customer Data Together to Enable Customer Success Aug 7, 2019
- How to Set Your Brand Apart Through Customer Experience May 2, 2019
- How to Convince Your CFO to Invest in Customer Experience Feb 5, 2019