Mazen Ghalayini

Contributing Author
Mazen Ghalayini avatar
Reporting from
Customer Experience

Mazen Ghalayini is a managing director with West Monroe and a member of the executive team and board of directors. He leads the firm’s Product & Experience Lab. Mazen is a creative, compassionate and collaborative leader with more than 15 years of business advisory, management and technology experience.

Mazen’s recent tweets

About CMSWire

For nearly two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.


Today the CMSWire community consists of over 5 million influential customer experience, digital experience and customer service leaders, the majority of whom are based in North America and employed by medium to large organizations. Our sister community, Reworked gathers the world's leading employee experience and digital workplace professionals.

Join the Community

Get the CMSWire Mobile App

Download App Store
Download google play