• About Us
  • Editorial Calendar
  • IMPACT Awards
  • CX Decoded Podcast
  • Press Releases
  • Product Directory
  • Advertise Here
  • Become a Contributor
Marketing & CX Leadership

CMSWire's Marketing & Customer Experience Leadership channel is the go-to hub for actionable research, editorial and opinion for CMOs, aspiring CMOs and today's customer experience innovators. Our dedicated editorial and research teams focus on bringing you the data and information you need to navigate today's complex customer, organizational and technical landscapes. We've got you covered.

SPONSORED BY
ActiveCampaign Logo
News
Close-up of a hand holding a smartphone displaying the Canva AI logo with the tagline “rapid content creation,” set against a blurred background of colorful digital screens.
At Canva Create, the Company Declares Its Design-Tool Era Is Over
Read now
Editorial
Colorful Mickey Mouse and Disney-themed balloons clustered together, featuring various characters and designs in a bright outdoor setting.
What Mickey Mouse and Taylor Swift Get Right About Customer Experience
Read now
Feature
A hand places a wooden block onto a stack of cubes featuring two silhouetted heads and a circular arrow symbol, representing alignment, communication and the continuous exchange of information between teams or stakeholders.
The Chief Customer Officer Isn’t Just a Voice of the Customer Anymore
Read now
3D illustration of Reddit icons on orange gradient tiles connected in a network pattern, representing community-driven conversations and AI citation sources.
Reddit's Rise in AI Citations: What Marketers Must Know About AEO Strategy
A conductor holding sheet music leads a group of young violinists performing together, with music stands and instruments in a rehearsal setting.
The Experience Orchestrator: Where Enterprise Architecture Meets AI Driven CX
Three dogs—a black-and-white spaniel, a small white fluffy dog, and a brown spaniel—stand on wooden steps along a tree-lined path, all looking upward as if watching something above them.
3-Step Playbook for Aligning CX, EX and Business Outcomes
Stylized “Next.js” logo centered on a dark purple gradient background with neon geometric lines and abstract wave patterns.
Pantheon Launches Next.js GA, Eyeing AI Agents and the Future of Web Infrastructure
A blurred Webflow website homepage displayed on a screen with a Webflow logo sticker in the foreground.
Webflow Opens Next-Gen CMS to All Customers — and Bets Big on AI Search Visibility
A brown-and-white dog with blue eyes lies on a wooden floor holding a blue pen in its mouth, with a blank sheet of paper placed in front of its paws.
Record-Low Sentiment Is Rewriting the Customer Experience Playbook
Latest CoverageWebinarsResearchIMPACT AwardsCMSWire TVPodcastsEvents CalendarEditorial CalendarAdvertising

Latest Articles by Paul Pellman

Editorial
Article
Employee Experience
Why Goal Setting Helps Improve Employee Well-Being
Editorial
Article
Employee Experience
Set Goals That Inspire Your Workforce in 2022
Editorial
Article
Employee Experience
Countering the Great Resignation: 4 Tips to Creating a Connected Hybrid Workforce
Editorial
Article
Employee Experience
Managing the Hybrid Workplace: Set Your Company Up for Success
Editorial
Article
Leadership
Do You Understand Why Your Employees Are Leaving?
Editorial
Article
Leadership
What Burnout Is Costing Us
Editorial
Article
Digital Workplace
A Year in Remote Work: Looking Back to Look Forward
Editorial
Article
Employee Experience
Employee Appreciation Day Is March 5: How Will You Celebrate?
Editorial
Article
Leadership
2021: The Year of Organizational Resilience
Editorial
Article
Employee Experience
9 Workplace Shifts Impacting Your Employee Experience
Editorial
Article
Leadership
Your Next Pandemic Priority: Strengthening Company Culture
Editorial
Article
Leadership
An Action Plan to Keep Remote Workers Engaged
Editorial
Article
Leadership
Encouraging Open Dialogue on Hard Topics in the Workplace
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Explore CMSWIRE
CMSWire TVCX Decoded PodcastCMSWire IMPACT AwardsCustomer Experience ResearchPurchase ReportsCMSWire Editorial CalendarState of Customer Experience ReportState of the CMO ReportBecome a CMSWire ContributorThe Wire (Press Releases)CMSWire Advertising & Sponsorship
Popular Articles
An AEO Content Strategy With Actual ResultsRecord-Low Sentiment Is Rewriting the Customer Experience Playbook15 Marketing Certifications That Can Help You Earn a Better SalaryHubSpot Launches AEO & Expands AI Agents in Spring 2026 SpotlightEnd of the Price Game: What Marketers Must Do NextSprinklr Ships Spring '26 Update With AI Agents, Copilots and Governance Tools Across CX Suite
Editorial Channels
AI in Customer ExperienceCustomer Data ManagementCustomer Experience PracticesContact CentersDigital Experience LeadershipDigital Experience StacksEcommerceHyper-PersonalizationMarketing AutomationVoice of the Customer
Join the Community

Not yet a CMSWire member? We serve over 5 million of the world's top customer experience practitioners. Join us today — unlock member benefits and accelerate your career, all for free.

fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Published by Simpler Media Group, Inc.
Explore our Family of Brands
CMSWire Logo Square
Reworked Logo Square
VKTR Logo Square
Privacy|
Terms|
Contact|
Sitemap|
Advertising
About CMSWire

For over two decades CMSWire, produced by Simpler Media Group, has been the world's leading community of customer experience professionals.

Today the CMSWire community consists of over 5 million influential customer experience, customer service and digital experience leaders, the majority of whom are based in North America and employed by medium to large organizations.

Our sister community, Reworked, covers employee experience news and digital workplace news and gathers the world's leading employee experience and digital workplace professionals. And our newest community, VKTR, covers enterprise AI news and is home for AI-focused professionals building agentic AI, prompt engineering and enterprise AI skills, and tracking the top AI chip companies.

Join the Community
fa-brands fa-linkedinfa-brands fa-blueskyfa-brands fa-x-twitterfa-brands fa-facebook
Privacy|
Terms|
Contact|
Sitemap|
Advertising