Editorial
Customer Experience
Pinpoint Your Customers’ Pain Points for Game Changing CX
Scott Hays is VP, Global Solutions Marketing for Verint Systems Inc., a provider of customer engagement optimization, security intelligence, and fraud, risk and compliance solutions. He joined Verint in 2014 through the acquisition of KANA Software, bringing more than 30 years of business technology experience to the organization. Scott is a blogger, speaker and workshop leader for topics related to customer engagement, particularly in the use of data to achieve better outcomes with less effort. His experience includes software development and marketing for Epicor Software, Clarus Corp. and Macy's. He holds a degree in economics and sociology from Stanford University.