Editorial
Customer Experience
From East to West: Women Leading the Charge in Customer Experience
Editorial
Customer Experience
A Guide to Bridging Customer Experience Gaps
Vaishali Dialani is a CX Analyst for Konabos Inc, a leading consulting firm in the digital transformation industry. Strategy-driven customer experience professional for over six years, recognized for creating human-centred design systems for complex digital products and leading marketing initiatives across diverse industries from advertising, education, manufacturing and fintech.
With a collaborative mindset to make a difference, Vaishali loves to understand customer needs, map out across-the-board customer journeys, be the voice of customers and develop effective operational processes to drive customer adoption and business success. Recognized as CXPA’s emerging leader 2022 in the Middle East, she believes in the power of making customer experiences simple and seamless.'