Learning Opportunities
Webinar
Jul
6
Exceptional Omnichannel Customer Experience: What it Looks Like, How to Achieve & Measure it
Today’s omnichannel customer experience world is proving challenging. Nearly 20% of brands saw a decrease in CX quality.
Webinar
Jul
13
How to Hyper-Personalize Your Customer Communications Across Channels
Are you leveraging deep customer insights to hyper-personalize your communications? Or are you still just talking to a segment?
Webinar
Jul
26
Unlocking the Power of AI in the Contact Center
Learn how some of the world's most beloved brands are setting the bar for employee engagement.
Conference
Aug
3
Digital Workplace Experience - Q3 2022
Resilience & Agility in Disruptive Times
Conference
Aug
17
Digital Experience Summit - Q3 2022
How Great Organizations Empower Customer Experience Teams
Conference
Oct
12
Digital Workplace Experience - Q4 2022
Succeeding in the Era of the Intelligent Workplace
Webinar
Jul
6
Exceptional Omnichannel Customer Experience: What it Looks Like, How to Achieve & Measure it
Today’s omnichannel customer experience world is proving challenging. Nearly 20% of brands saw a decrease in CX quality.
Webinar
Jul
13
How to Hyper-Personalize Your Customer Communications Across Channels
Are you leveraging deep customer insights to hyper-personalize your communications? Or are you still just talking to a segment?
My wish: that vendors in the digital experience industry would play nicely together. They need to understand the importance of integration, not just between the products in their portfolios, but with third-party, best-of-breed products as well. Most of our clients already have digital experience platforms. Those platforms may not be complete, but they’ve made significant investments. Their challenge is to tie all the pieces together in order to provide customers a contextual yet consistent cross-channel experience. The DX vendors need to do more to support their customers in this area. -- Stephen Powers, Vice President & Research Director, Forrester Research
