Articles
Tag: digital
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Digital Employee Experience Is Critical to Business Success
Providing a great digital employee experience is not just a nice-to-have, it is critical to business success.
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The Next Evolution in Email Marketing: Beyond Personalization
Research shows about half of all email marketing contains only basic personalization, consisting of low-cost tactics like following up with inactive customers.
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New Digital Workplace Technology Poses Challenges, But They Can Be Overcome
Introducing new technology into the digital workplace creates problems, but they can be overcome. Here's how.
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Anju Visen-Singh: Close Digital Experience Gaps With Stronger Data Science Capabilities
Anju Visen-Singh of the University of Calgary shares DX lessons business can take from higher ed, discusses CX consistency and more in our DX Leaders series.
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Content Marketing Content Hubs, A Safe Space to Meet Your Audience
The truth is as soon as you publish content as a representative of a B2B company, your content is treated with the same kind of cynicism as your sales deck.
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3 Ways Artificial Intelligence Is Transforming Customer Experience
One key for brands looking to make AI part of their CX strategy is to test the AI outputs before they are released to customers.
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How Technology Can Hinder Workplace Productivity and Collaboration
While communications & collaboration technology can help workers, they can also hinder productivity. Here's how.
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The Psychology of Cheap
If we spend just that much more time thinking about the future impact rather than present convenience, we can do a lot better.
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Forrester Updates Customer Experience Platform, Oracle and Deloitte Partner in CDP, More
Forrester releases customer experience platform, AdRoll Group rebrands and other news from the digital customer experience space.
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Why Personalization Efforts Fail
Despite significant investment in personalization efforts, the majority of them fall short. Why is this?
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Keep Your Employees Happy – Let Bots Run the Last Mile for Them
Automation offers opportunities to increase efficiency and morale, and allows workers to get back to the more interesting parts of their jobs.
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Slack Expands Data Residency, 6 ECMs That Users Like and More News of the Week
What ECM vendors users like the most, Slack expands its reach, Oracle and Kaltura partner, Octopai makes managing metadata easier and other news.
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Why Intranets Are Still Relevant in a World of Enterprise Collaboration Hubs
While many organizations are turning to enterprise collaboration hubs they may not really need one as they already have intranets for that.
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View Work as a Series of Sprints, Not a Marathon
Businesses are waking up to the idea that the 9 to 5 workday doesn’t suit everyone.
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